- Report: #1376275
Complaint Review: Logo Design Cafe/Best Web Design - Sunnyvale California
Reported By:
J.V. -
Winston Salem, North Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Logo Design Cafe/Best Web Design
440 N. Wolfe Rd Sunnyvale, 94085 California, USA
Web:
www.logodesigncafe.com
Categories:
Business Rating:
(0)
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Logo Design Cafe, Best Web Design, Logo Moo Inc. Dishonest, Unprofessional, Disrespectuful, Doesn't Honor Contract, OverCharges, Refuses To Return Refund, Crooks! Sunnyvale California
To be brief, I had 2 interactions with Logo Design Cafe and both were awful. The first was on August, 2016 where I hired them to design a website for my Organization. But after 2 days I decided to cancel and requested a refund of my deposit. Their refund policy was 7 days after cancellation, but after 3 weeks of waiting and being ignored, I had to file a complaint and dispute with American Express to get my refund back from Logo Design Cafe.
Fast forward to January 2017. I hired a different website company to build my website named, Best Web Designs. But after submitting my initial payment of $900 through their website portal I learned that Best Web Design was a sister-company of Logo Design Cafe. I became very alarmed, but Best Web Design project manager, Joseph assured me that he would be designing my website and not Logo Design Cafe staff, so I stayed the course. A week later, I discovered that Logo Design Cafe had muscled Best Web Designs out of the picture and had taken control of my project. Everything in my gut told me to cancel the project and run like hell, but Joseph of Best Web Designs assured me that my website project would be taken care of. So, against my better judgment, I stayed the course.
But after seven weeks and 2 missed deadlines to complete my project, I had to cancel the contract and request a full refund from Logo Design Cafe. Again, they refused to honor their 100% refund policy if not satisfied, and I had to file a complaint with Discover Card to get my $2550 deposit from them. It took 60 days to get my refund back from Logo Design Cafe and it derailed my Organization's plans. I highly recommend that you avoid this company at all cost. They are not professional and will not honor their contract agreement. They will quote you a price to get your business, then continue requesting more upfront money from you once they start the project. They are very slow delivering their services and will make many excuses for their errors and delays. Avoid this company like the plague!
