- Report: #1336881
Complaint Review: Long Distance Van Lines - Florida
Reported By:
Anonymous -
Los Angeles, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Long Distance Van Lines
Florida, USA
Phone:
1-855-298-2992
Web:
http://www.longdistance-vanlines.com/
Categories:
Business Rating:
(0)
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Long Distance Van Lines North Eastern Moving and Storage DAMAGED MY ANTIQUE FURNITURE MD AND FL Florida and MD
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Refusal to pay for repairs. Damage to many items. Terrible customer service. This company smashed several boxes that I packed myself. They moved my things from a truck used at pickup, to a different truck for delivery. I saw that my things were smashed into a 75ft truck with other deliveries. When my shipment was unpacked, my boxes were smashed and the items inside ruined. I asked them to repair items THEY packed. They agreed to pay for the repair of an antique chair; however, they are refusing to pay for the repair of the stone they broke stated that "it was not on the inventory."
Well it wouldn't be on the inventory since it was packed in their box and marked "box." I sent them before and after pictures and asked them to reconsider, and they don't reply. When I first filed my claim they did not reply until I called several times, over several months. This company rips people off. Once you pay a deposit you cannot have it back. Then they charge by cubic feet, knowing full well they will be jamming your antique furniture into an oversized truck. When the delivery came, it was impossible to park the truck in a reasonable place because it was so large and they knew they were coming to downtown Los Angeles.
Finally, they refused to take things off of the truck until I paid an additional $300 for a "long carry." My son and I ended up moving much of it ourselves just so we could get it done and get the truck out of the street. As a former federal employee, I have moved my antiques 6 times in the last 10 years, from Asia, to Europe, to America, with NO DAMAGES. This is the first time in almost 20 years, and over 15 moves, over 3 continents that I have experienced such terrible customer service, refusal to get my deposit back even though I was only 1 day out of the "window" for getting it back, the movement of my furniture from one truck to another, and having so many things damaged and smashed.
And now, finally they refuse to pay for an antique stone to be repaired that I purchased from Japan and can never replace. This company will say anything to get people to pay. I was in a desperate situation, and they took advantage of me. I am over 50, and not a wealthy person. I have moved more times than I can count, and have never filed a complaint. They owe me a lot more than the repair of the stone. They owe me for the way they treated me, and for the smashed antiques in the boxes I packed that they clearly did not take care of. Please assist me with this matter. This has been a nightmare. I came across the country to start a new job and things that I have collected in my career are ruined forever.
