- Report: #98304
Complaint Review: Long View RV Sales - GulfStream - Northampton Massachusetts
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Long View RV Sales - GulfStream
R5N Northampton, Massachusetts, U.S.A.
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LongView RV Sales - GulfStream ripoff This place is taking my elderly parents for a ride. They have butchered their motorhome Hatfield, Northampton Massachusetts
My Parents purchased a GulfStream Motorhome from LongviewRV last year. They have used it only twice now. My father is the kind of guy who likes to relax and watch tv no matter where he is. So he made sure that his new camper has a satellite dish. It does not work! The man has tried and tried to get it working over and over again, no signal at all.
Now stressed and sick to his stomach he calls for some help, and brings the rv and his satellite box from the house to the dealer. They did test after test, had to call gulfstream for this and that and in the end.
Without my Fathers permission,(the owner), they ran black cable wire with blobs of caulk halfway down the roof and drilled down through the body, right above the windshield. I have never seen such a thing. Now the TV does not work at all, not even on the antenna. Now they say it needs a new dish altogether, but it can't go in the same place. The man from gulfstream told my dad on the phone that that was a bad place to drill, that there are a lot of wires there. I wonder what else won't work now.
My parents are not rich people. I need to help them with this. They bought a Motorhome with a dish that should have worked, they should not have to just deal with it. A cob job like this must be damaging to the value of the motorhome never mind if they wanted to sell it. This is not all that's wrong, carbon minoxide detector is not working and the cover will not come off to replace batteries. That's safe. Parts for the satellite dish are in a cabinet not installed. And paper work for the camper is missing after one of the sevice dates. Can someone please help us?
Sandy
Montague, Massachusetts
U.S.A.
Now stressed and sick to his stomach he calls for some help, and brings the rv and his satellite box from the house to the dealer. They did test after test, had to call gulfstream for this and that and in the end.
Without my Fathers permission,(the owner), they ran black cable wire with blobs of caulk halfway down the roof and drilled down through the body, right above the windshield. I have never seen such a thing. Now the TV does not work at all, not even on the antenna. Now they say it needs a new dish altogether, but it can't go in the same place. The man from gulfstream told my dad on the phone that that was a bad place to drill, that there are a lot of wires there. I wonder what else won't work now.
My parents are not rich people. I need to help them with this. They bought a Motorhome with a dish that should have worked, they should not have to just deal with it. A cob job like this must be damaging to the value of the motorhome never mind if they wanted to sell it. This is not all that's wrong, carbon minoxide detector is not working and the cover will not come off to replace batteries. That's safe. Parts for the satellite dish are in a cabinet not installed. And paper work for the camper is missing after one of the sevice dates. Can someone please help us?
Sandy
Montague, Massachusetts
U.S.A.
1 Updates & Rebuttals
FRANCIS
WEST HATFIELD,Massachusetts,
U.S.A.
If the customer calls he can have our first availible appointment
#2UPDATE Employee
Sat, August 07, 2004
I am responding to the report filed by Sandy. I am the service manager for Long View R.V. at their Massachusetts location. Sandy's father came to us with a complaint that the satallite was not working in his motorhome. The technician tested the coax cable running from the dish to the receiver and found no continuity in the cable. I called Gulfstream coach for technical support and authorization to repair this problem. I was told to run a new coax cable for the satallite system. I was told by Gulfstream that because the roof is constructed as a solid vacuum bonded piece it would be necessary to run a new wire along the roof of the coach and drill a hole into the front cap behind the entertainment area. I had the technicain to repair the coach per Gulfstream's instructions. Upon completion of the installation of the new cable the satallite was still not receiving a signal. The technicain found the module on the dish was not receving a signal in addition to the bad coax cable and we again contacted Gulfstream for authorization to replace the dish. It is my understanding from Sandy's father that the satallite is now working properly. This repair should not effect the value of the vehicle as it was done to Gulfstream's specifications. It is common to repair these types of problems in this manner as the only other option is a complete roof replacement. Sandy's father did express his displeasure with the installation of the new coax cable. I have offered to repair the coach to it's original condition. However, the satallite will not work without the new coax cable. I am unaware of any problems with the CO detector. If the customer calls he can have our first availible appointment to have the problem repaired under warranty. I would like to thank Sandy for voicing her concerns. If she has any additional questions or concerns she can contact me directly by phone or email. SERVICE MANAGER
