- Report: #628071
Complaint Review: Lowes & Therma Tru Doors - Dothan Alabama
Reported By:
Nana Toni -
Colquitt, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Lowes & Therma Tru Doors
2671 Ross Clark Circle Dothan, 36301 Alabama, United States of America
Phone:
334-673-9157
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lowes & Therma Tru Doors Not interested in solving problems in a timely manner. Dothan, Alabama
I purchased a door from Therma Tru thru Lowes. This door comes pre-hung in the frame and cost more than 3300.00 dollars. My Contractor installed the frame in my home during a renovation. When they attempted to install the hardware it was discovered that the door was installed in the wrong frame. After 2 weeks of haggling with Lowes and no returned call, only me calling them, Lowes sent the Lowes rep and he verified that the frame was not the correct frame for that door. Still no resolution. Therma Tru wanted digital pictures, which they received and still no resolution. I have offered to keep the door and have the frame repaired at my expense for a discount. Still no resolution. I was told by a Lowes rep. that it would be resolved so that I can continue with my renovation by this past Fridat and now am being told that Therma Tru has not made a discision. I will be disputing this charge with my credit card co. which I have paid in full for the door. I will loose my contractor soon if this is not resolved so they can continue with my renovation and not go on to another job.
1 Updates & Rebuttals
Therma-Tru Marketing
Maumee,Ohio,
United States of America
Please contact us
#2UPDATE Employee
Wed, September 08, 2010
Mrs. Toni,
We have made several attempts to contact you, but have been unsuccessful. We would like to better understand your issue and help you resolve it. Please contact us at 1-800-THERMA-TRU (843-7628) or [email protected].
Thanks,
Therma-Tru Doors
