- Report: #1418152
Complaint Review: Lowe's - Morrisville North Carolina
Reported By:
Bruce -
Transfer, Pennsylvania, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Lowe's
1000 Lowe's Boulevard Morrisville, 28117 North Carolina, United States
Web:
lowes.com
Categories:
Business Rating:
(0)
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Lowe's Would not return credit card double payment Morrisville North Carolina
It began with an e-mail from Lowe's saying that I had missed my credit card statement. Ok stupid me, sorry i don't live in my e-mail account.
i arranged for the account to be paid in full on the 15th of Dec. 2017. With that done, i expected that the account was settled. On the 19th of dec.2017, Lowes still didn't take the money for the credit card. i immediatlymade arrangement through Lowes credit card services to make a second payment, figuring that I had done something wrong the first time. On the 20th of dec. 2017, Lowes credit card services took both payments. Upon seeing that, I contacted Lowes credit card services, where I was told that getting my second payment back would take 15 days by check. Explaining that there was a mixup andf a double payment was administered, they didn't care. I spoke to a supervisor, she was less that helpfull and just plain didn't care. she offered to give me the corporate address so I could send a letter to complain about why I couldnt my funds electronically transfered. So in the meantime, I have to pay overdraft fees, because they woun't transfer overpaid funds.
I called Lowes corporation, wonce again, meet with a stone wall. the young man I spoke with couldn't care less, and thought it was acceptable on the way the credit card was handling the payment overdraft.
I even sent an E-mail to the chairman: Robert Niblock as sent to him:
Hello Robert,
Thank you for the Lowes credit card, unfortunately, the card and services are not worth the financial pain.
I have given Lowes the opportunity to respond to my credit card issue, even calling the corporate office and speaking with Kelly.
Seemed to be a nice guy, but had no concern about my issue.
If you care to speak with me in person on the phone, here is my number .
I am retired military and a disabled veteran. I can’t believe that a fortune 500 company doesn’t care about how the credit card services are handled.
With that all being said. Please cancel my credit with Lowe’s. I have paid it in full, so no big loss to me.
Best reguards,
Bruce Godleski
Plant Engineer
Ilsco Extrusions Co.
93 Werner Rd
Greenville, Pa. 16125
O: 724-589-5888, Ext: 5749
C: 724-851-1189
