- Report: #1174175
Complaint Review: Lumera Eye Serum - Nationwide
-
Author Not Confirmed
Why?
Lumera Eye Serum
Nationwide, USA
Phone:
1-888-3126659
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lumera Eye Serum I ordered this product from an On line advertisement. I was not aware that I was signing up for a recurring charge on my credit card. The product kept coming before I could use. I contacted them and they told me to return the product and they would put a refund through on my CC. I did return the product but for 4 months they have promised a refund but they have stated their system is having problems posting any refunds and I have to just wait. The product doesn't even work! Nationwide
I fell victim to the Lumera Internet scam. I ordered a trial supply and before I could use the amount sent to me to try 2 more products showed in the mail. I checked my Credit Card statement and noticed this original $4.95 trial was debiting my account $87.67 a month for eye cream that as far as I could tell was not working. I contacted the company and they advised I had to return the product for a refund. I mailed both of the new products back to them and waited for my refund. When I contacted them because they had not refunded my $175.34. They informed me that I could only recieve a refund for one of the products because I was past the point of returning one of the products for a credit, even though they came in the same envelope. I asked that they send me my refund of the one product! That was back in April. It is now September. I have had to call repeatedly. They are now informing me that there is a problem with their system and they will refund me my money whenever they get it fixed! They will not provide me with contact information for higher management and pretty much saying we got your money sucker! The product does not work and the company is a FRAUD! Beware, do not order from THEM!
