- Report: #1457407
Complaint Review: Lumineri face and eye cream - Hermiston OR
Reported By:
unhappy consumer -
Hermiston, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Lumineri face and eye cream
80125 Banks lane Hermiston, 97838 OR, United States
Phone:
15415710577
Web:
Luminericream.net
Categories:
Business Rating:
(0)
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Lumineri face and eye cream charged my debit card $190 for a "free trial" Hermiston OR
I was offered a free trial of this product about a month ago for participating in an online survey. I was charged about $9 for shipping to receive my free product. 14 days later my debit card was billed $190 for this product. When I called them they told me that I had not cancelled my subscription to this product and therefore was responsible to pay. I reported during that phone call that this was a poor quality product and I wanted a refund for it.
I was told I could not get a refund. I filed an online complaint to the company and requested a refund and was told to call their product support line. After 3 attempts to get an answer, I connected with a human. I was told that I purchased this product through a third party and therefore was not eligible for refund. If it was a third party sale, why did this company charge my card? This was offered to me as a free trial in the first place.
