Shawn
Salem,#2Consumer Comment
Mon, January 16, 2006
I can see your point and completely understand your position. I have done some business with this Maaco as well. I see the attitudes you speak about. I truly hope you understand that these Maaco's are all independently owned, Franchisees as they are called. I come from a small town in MO and grew up in a body shop as my uncle owned a shop, I even worked in it while I was in High School. I have since moved here and seing Maaco for the first time. My comment is actually a question. If this Maaco was managed by someone else, would you consider coming back? For example, if it was managed by someone with customer service background and implements Quality Control measures. If the expectations were raised and were no different than any other high end shop. The thing is Maaco has single-stage less expensive, even economical in nature that will not be show quaility. It's not intended to. Show quality requires complete restoration in some cases, much sanding and other body work, and multi-stage paint, which Maaco provides. However, it costs much more, it has to as there expenses are much higher, including high labor. Even the best of body shops are going to have complaints, but since they are not franchised, it seems people don't focus on them. This is a nationwide company and quite simply a target. As a matter of fact, many times, complaints are not from customer, but from competition creating a frenzy. I'm not saying this is from competition, especially since I know the shop and the "Jim" he is speaking of.