Complaint Review: Maaco - Sugarland Texas

Always have had a great experience with Maaco, and so I took my car, an 06 honda civic for body work at this Maaco shop I had noticed near my house. Had never used this particular Maaco shop before. I had hit the bumper on the road curb that earlier that morning hence damaging the bumper. I asked for a quote to fix everything wrong with the bumper, they gave me a quote that I thought was reasonable and I told them to go right ahead and fix the car. When I returned to pick the car, I just went in and paid even before checking the car out! I thought every Maaco store was the same and could always be trusted. Boy, was I wrong!

When I eventually went to pick the car, I noticed that the sides of the allegedly fixed bumper was jotting out! I ran in to tell the guy, a guy by the name of Khalid Rizvi, the alleged store owner. Unfortunately, the store was closing at that time, so he assured me that they'll properly fix it, that I should just bring the car back later in the week. Luckily, I had a friend with me, who had dropped me to pick the car, and who incidentally drives a honda civic as well, who also acknowledged the horrible job done by them. By the timeI drove home, the two sides of the bumper was all jotting out! I took the car back there 2 days later, only to be told by Rizvi that there was a scratch at the bottom of the bumper causing the bumper to jot out from the rest of the car, and that I must have caused it after I left their shop! I was in total shock!

I was obviously enraged and reminded him that I had showed him BEFORE I left the store that bumper was already jotting out and this guy LIES that the initial jotting out was barely visible! I was so glad I had a witness who saw the car before I left his store! My shock was that I could get this kind of treatment at a Maaco store, if it had been any other store, I would have checked the car thoughroughly before payment! He tried to re-fix the car, and bumper still won't stay on, to which I told him that he should take his bumper, give me my refund and let me go somewhere else to fix my car. He refused and called the cops alleging that I was disrupting his business!

Now, I am a physician, so you can only imagine what I could have done that would necessitate this man calling the cops with this horribly malicious allegation! I of course called the headquarter Maaco office the next day, and a gentleman by the name of Bruce Clarke took up the case, contacted Rizvi to find out what happened, he lies to Bruce and says when I brought my car in, I only told them to do minimal work on the car, and that it was my damage to the bumper that is preventing the bumper from now staying on!

Bruce refers me to another Maaco store for independent verfication, and the new guy said the hood had shifted when the car hit the curb, and needed to be re-shifted before the bumper was placed on, and that the bumper will never stay if this is not done, a more sensible explanation! He said the bumper was not damaged as alleged by Rizvi, and that I should have been told about the hood shift on my initial visit, and advised that I take Rizvi to court! What a counsel from a fellow Maaco comrade! For the life of me, I still can't believe that a guy that runs a Maaco store can be this dishonest!

Luckily, the same friend I had with me when I first dropped the car, was with me when I initially picked it up, was with me when I went to try to get Rizvi to refix it, and of course I had to take him with me again when I was going to see the second Maaco guy, and he heard everything that this second guy said. So glad I had a witness! I told him to kindly relay his findings to Bruce, and I am now waiting on Bruce for a fair resolution on the matter. The lesson? All Maaco stores are NOT the same and certainly NOT all are reliable! If you live in the Houston/Sugarland area, and you care for your car and your health, RUN RUN RUN from Maaco on Highway 6 South!!!

Ayo

Richmond, Texas

U.S.A.

Click here to read other Rip Off Reports on MAACO