I called and gave them a belt number for a scooter. After a prolonged conversation they said they had the belt I needed. I received the belt after a week and a half. It is not even close to the right number and not close to fitting. I called back and was told the only way to handle a return was thru email. I have sent 8 emails and no return number and now they do not even respond to my emails. It is obvious they have no intentions of returning my money.