- Report: #394116
Complaint Review: Magic Jack - Internet
-
Author Confirmed
Why?
Magic Jack
www.magicjack.com Internet, U.S.A.
Phone:
951-684-7203
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Magic Jack Product almost works as advertised but Co. will steal your money W. Palm Beach Internet
I ordered magic jack, received the product promptly, but when it would not benefit my situation I returned it within the " " free trial period.
Over a full month after returning the product I noticed through my online banking that Magic Jack repeatedly attempted to charge my credit card.
Finally they charged my card for $11.00, even though return shipping is supposed to be free, putting me in the red and costing me an additional $35.00 in NSF fees.
The only way to contact customer service is through an on-line chat. No cust. serv. phone #.
It took 6 different chat sessions, over another month period, to finally get the issue resolved although every time they promised to remedy the situation within 48 hours.
I believe in "Truth in Advertising" and honest buisness practices. Neither of which is practiced by this company.
I highly recommend NOT purchasing this product.
Tim
Riverside, California
U.S.A.
Over a full month after returning the product I noticed through my online banking that Magic Jack repeatedly attempted to charge my credit card.
Finally they charged my card for $11.00, even though return shipping is supposed to be free, putting me in the red and costing me an additional $35.00 in NSF fees.
The only way to contact customer service is through an on-line chat. No cust. serv. phone #.
It took 6 different chat sessions, over another month period, to finally get the issue resolved although every time they promised to remedy the situation within 48 hours.
I believe in "Truth in Advertising" and honest buisness practices. Neither of which is practiced by this company.
I highly recommend NOT purchasing this product.
Tim
Riverside, California
U.S.A.
