- Report: #753259
Complaint Review: MailChimp.com - Internet Internet
Reported By:
anonymous -
, Other, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
MailChimp.com
Internet, Internet, United States of America
Phone:
Web:
MailChimp.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
MailChimp.com long time customer had account limited when we emailed our customers, Internet
Our company has been using MailChimp for many years and never had a problem with them until recently.
We hadn't sent a marketing campaign to one of our large customer lists in a long time, several months, and we decided it was time to send them an update. The email went out without a problem, but then we started getting emails from MailChimp of "high abuse rate" and we were being suspended. According to MailChimp anything over a 0.1% abuse rate (1 complaint out of 1000) is "high" and apparently a very small number of our customers did not want to receive our mailing list anymore and marked the email as abuse.
Obviously it is impossible not to exceed 1 complaint out of 1000, out of thousands of customers receiving a marketing campaign there will always be a handful that click abuse or unsubscribe.
We're currently seeking a new email marketing service.
We hadn't sent a marketing campaign to one of our large customer lists in a long time, several months, and we decided it was time to send them an update. The email went out without a problem, but then we started getting emails from MailChimp of "high abuse rate" and we were being suspended. According to MailChimp anything over a 0.1% abuse rate (1 complaint out of 1000) is "high" and apparently a very small number of our customers did not want to receive our mailing list anymore and marked the email as abuse.
Obviously it is impossible not to exceed 1 complaint out of 1000, out of thousands of customers receiving a marketing campaign there will always be a handful that click abuse or unsubscribe.
We're currently seeking a new email marketing service.
