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  • Report:  #791955

Complaint Review: Malev Hungarian Airlines - Budapest Internet

Reported By:
Kagan - Budapest, , Hungary
Submitted:
Updated:

Malev Hungarian Airlines
Budapest, 1097 Internet, Hungary
Phone:
003612353884
Web:
www.malev.com, www.malev.hu
Categories:
Tell us has your experience with this business or person been good? What's this?
I flew to Budapest from Istanbul on 7th of October 2011 with Malev. My flight number was MA0201. My plane landed in Ferenc Liszt airport at 18.35 with 1 hour and 30 minutes delay.

Normally, I always carry my money with me but at home, I put my money( 750 USD ) to a small hand bag of mine and I forgot it there. Then I put my hand bag to my luggage. Anyway, nothing can justify what the thieves did.

After the plane landed, I waited more than usual to get my luggage back. I got my luggage back at around 19.25 or I should say between 19.15 - 19.30. When I got my luggage back, I wanted to exchange some money and I opened my luggage and I realized that my luggage was opened (it also had a small lock), my clothes were turned upside down and my hand bag that was in my luggage was searched and my 750 USD was stolen. Then I immediately report it to the police in the airport and still waiting for them to find the malev thieves. I have the receipts of the 750 USD. And police report regarding the incident.

I contacted Malev and got a response that they have no liability regarding my issue. I pay money to fly with them and give my luggage to them, they do not take care of it and their ground handling staff with the help of airport staff who check your luggage's with X- Ray machines are stealing my money from my luggage.

If the police cannot find my money, then I am thinking of taking it to court. I have rights according to ' Montreal Convention  article 17, 22 ' and also EU Regulation 889/2002.  And Malev must obey them.

1.5 hour delay was not enough, malev staff also stole my 750 USD from within my luggage. Unbelievable! I will never ever ever fly with Malev again no matter what. After this incident, I checked it online and I found out that many many people have been the victims of Malev.



9 Updates & Rebuttals

Flynrider

Phoenix,
Arizona,
USA
So now I am a donbacsi?

#2Consumer Comment

Mon, October 31, 2011

   I'm not even sure who or what that is?   Anyone?

   I see now that your proof will be that CCTV will show the money being removed from your bag.   Your assumption that your bag is under CCTV surveilance from the time it leaves your hand, until the time that you retrieve it is somewhat naive.   I would bet that even if you were to get the tapes, they would show nothing.     Wouldn't you think that people who are in the business of stealling from luggage would do it where they know they are not being recorded? 

   As I said previously, I have no doubt that your money was stolen from your bag.   I am also fairly certain that you will not be able to prove that it was.   Not because I am against you.  Not because I am this donbacsi person.  But because this happens every day in airports around the world and the culprits are rarely dumb enough to do it in front of a video camera. 


Phantm26

Budapest,
Hungary
You Donbacsi are the hoot

#3Author of original report

Sat, October 29, 2011

Donbacsi from tripadvisor, you did not answer, how much you get from malev for attacking victims of malev. You and people like you who gets paid to attack the airline victims and try to show the airlines as honest and innocent online disgust me and so does Malev airlines.  May malev bankrupt very soon.

I do not only have receipt, I also have police report. After I realized that my money was stolen from within my luggage in the airport and went immediately went to the airport police. And I explained every detail and I signed papers.

There are CCTV cams in the airport, I do not know what they are for. Thieves can easily be seen there and If they see on the cams that nobody touched my luggage, I am ready now to go to prison. But if the police is honest and really want to catch the malev thieves then they would catch them. 

Here is some links about malev thieves. I am not the only victim if malev. 

http://www.ripoffreport.com/air-travel/malev/malev-refuses-customer-compens-8f5n4.htm

http://www.whoseview.ie/review/Unexplained-delay-stolen-items-from-luggage-935378.html

http://horeamatei.blogspot.com/2009/10/malev-steals-from-luggage.html

http://twomoleculesthick.tumblr.com/post/10103741665/malev-airlines-and-their-ludicrous-luggage-policy

I am sure I can find more if I search.  I wonder how long will malev protect its staff who steal from passengers. 

Bye 












Flynrider

Phoenix,
Arizona,
USA
This guy is a hoot!

#4Consumer Comment

Sat, October 29, 2011

    No, we are not judges, nor are Robert and I the same person.   If you hung around this site, you'd know how funny that was.

    We are only pointing out that what you propose is just absurd.    If I were to get $10,000 from my bank (and get written proof of such),  do you think I could fly on an airline and then claim at the destination that I had lost $10,000 in my checked baggage?     I have proof that I received $10,000 from the bank, but should the airline just take my word that I put the $10,000 in my bags?    Could it be possible that the $10,000 is at my home and I was just claiming that it was in my bag?  If merely claiming that a large amount of cash was stolen were enough to get the airline to pay up, wouldn't every scammer in the EU be doing this?  It sounds like easy money to me.

   Here's the bottom line.    You have a reciept that says you had $750 at one time.   That's all you have.   You're asking an airline to take your word that it was placed in checked  baggage (against their recommendation) and you'd like to be reimbursed.     How is that supposed to sound reasonable.

   For what it's worth, I fully believe that you lost $750 in your checked bag.   As a matter of fact, I would be surprised if anyone told me that they put a large amount of cash in checked baggage and it DIDN'T get stolen.    As I mentioned in the first post, it is a common problem throughout the world.   The only thing I'm saying is that airlines do not reimburse people who lose large sums of cash in checked baggage.  Not even in the EU.


Phantm26

Budapest,
Hungary
EU Regulation

#5Author of original report

Thu, October 27, 2011

1- According to EU regulation receipt is enough. Court will not ask a video recording of the time when I was exchanging the money !!!  
 
2- I know people who won in the court against airlines and got what was stolen from them !

3- Who are you asking these questions? Who do you think you are ?  Are you the judge ? I have nothing else to tell you donbacsi !

First you comment as  Flynrider - Phoenix (USA) and then as Robert - Irvine (U.S.A.).  You think you are clever ? I would the site moderators to check the IP numbers of the " two" authors and they will see that they are from the same PC.  

4- How much do malev pay you? Are you happy with this life defending malev everywhere ? You are one of those people who gets paid for attacking the victims of malev and who do not let any victims of malev talk on tripadvisor.com, arent you donbacsi ?  On tripadvisor, nobody is allowed to talk against malev but this is not tripadvisor. 

Now go do something useful. I have nothing else to say to you, I will not answer even if you write something, waste of time. 


Robert

Irvine,
California,
U.S.A.
You didn't answer the question

#6Consumer Comment

Thu, October 27, 2011

I have ATM receipts that show I withdrew money from an ATM, but I don't have any receipts to show that I put the money in my wallet. 

So I will ask the question again.  What receipt do you have that shows you had $750 in your luggage?


Phantm26

Budapest,
Hungary
Receipt

#7Author of original report

Wed, October 26, 2011

When you exchange money in an exchange office, you get receipt, right? That's how. And I always keep those receipts just in case I need them.


Robert

Irvine,
California,
U.S.A.
Please explain

#8Consumer Comment

Wed, October 26, 2011

How exactly did you get receipts that prove you had $750USD in your luggage?


edgars22

United Kingdom
You are right. Malev must pay

#9Consumer Comment

Wed, October 26, 2011

The same thing happened to me 3 years ago on my flight from Dublin to Budapest. Bu I did not do anything about it except sending emails to malev, I did not want to deal with it. I just learned a lesson and I never fly malev again.
As I hear, this stealing from within luggages often happens on malev flights and in Budapest airport.

Yes, you are right, according to EU regulation 889/2002 based on Montreal Convention airlines must pay. Some airlines recommend you not to put valuable items to your luggage but it is neither a law nor a rule.

If yout take it to small claims court and if you have the receipts, which you say you do, then you would definetely get the money that was stolen from you in Budapest airport. If you do not have the receipts, I think you might still get a compensation. But you say that you have the receipts so no problem for you.

When it happened to me 3 years ago, I sent e-mails to malev complaining about what happened and I did not even get a response. I sent e-mails again and again, only then they sent an answer, all they could do was saying ' sorry '. And they did not care. 

In Budapest airport, Malev Ground Handling is the agent of the passengers of malev flights. So malev is directly resposible of your luggage. 


Flynrider

Phoenix,
Arizona,
USA
Just out of curiosity.

#10Consumer Comment

Wed, October 26, 2011

If the police cannot find my money, then I am thinking of taking it to court. I have rights according to ' Montreal Convention  article 17, 22 ' and also EU Regulation 889/2002.  And Malev must obey them. "

   What does the Montreal Convention say about large amounts of cash missing from luggage?   How do you go about proving that the cash was actually in the luggage?   If it were that easy, everyone would claim to have lost thousands in their luggage on every flight.    I'm afraid you're not going to get very far with this.

   Theft from luggage is a common problem all over the world.  The general rule is not to place valuable items in checked luggage, particularly on international flights where numerous people from various companies/agencies will be handling or inspecting your bags.    Proving that a valuable item was taken from your luggage is virtually impossible.  The theives know that, which is why this type of theft is so common.

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