- Report: #888991
Complaint Review: Mariner Finance - Baltimore Maryland
Reported By:
Kmpat -
Browns Mills, New Jersey, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Mariner Finance
PO BOX 35394 Baltimore, Maryland, United States of America
Phone:
856 858 4400
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Mariner Finance Unprofessional Lack of information available Baltimore, Maryland
I had a loan out with another company and they sold it to Mariner Finance with less than a year left to pay. I haven't had any real problems yet, but I am very uneasy about they way they do business.
I called after receiving a payment book because I also wanted monthly statements from them so I could monitor my account and the balance. They told me they do not provide monthly statements but that I could go online and set up my online account and review information that way. I have tried to do this on three different occasions. I filled out all the requested information and each time it came back saying I could not set up an online account at this time. No reason was provided. I also found it odd that when filling out the info. it asks for the last 7 digits of your social security number. I have never heard of ANYONE doing this.
I tried to contact them by phone today. It is a sunday and a holiday weekend, but I tried calling anyway as there are many institutions theses days that have 24 hour access, 7 days a week. The phone just rang and rang and rang. No voicemail, no recording, no nothing. After the third try and over twenty rings, a machine did come on that simply stated, "the machine is off".
At the very least, they are unprofessional, uncoordinated and hard to reach. I am very nervous about not being able to access my statements and will be back on the phone with them after the holiday. I will never do business with them on my own.
I called after receiving a payment book because I also wanted monthly statements from them so I could monitor my account and the balance. They told me they do not provide monthly statements but that I could go online and set up my online account and review information that way. I have tried to do this on three different occasions. I filled out all the requested information and each time it came back saying I could not set up an online account at this time. No reason was provided. I also found it odd that when filling out the info. it asks for the last 7 digits of your social security number. I have never heard of ANYONE doing this.
I tried to contact them by phone today. It is a sunday and a holiday weekend, but I tried calling anyway as there are many institutions theses days that have 24 hour access, 7 days a week. The phone just rang and rang and rang. No voicemail, no recording, no nothing. After the third try and over twenty rings, a machine did come on that simply stated, "the machine is off".
At the very least, they are unprofessional, uncoordinated and hard to reach. I am very nervous about not being able to access my statements and will be back on the phone with them after the holiday. I will never do business with them on my own.
