Hershel
Brooklyn,#2UPDATE Employee
Tue, May 02, 2006
It was quite by accident that I stumbled across this website and read with great dismay what this consumer has written. I am the Chief Operating Officer of Multimedia Tutorial Services, Inc.and I can tell you honestly that we are a company devoted to the following: 1) Producing and delivering the highest quality educational tutorial products that to date we have helped millions of students worldwide in their educational journey 2) Maintaining the highest level of customer satisfaction So confident are we in our products and services that we offer an unheard of 90 day unconditional guarantee, and we have on many occaisions made good on this guarantee when the consumer follows the proper procedure. Unfortunately, I have no way of addressing the specifics of this consumers experience as I have no identifying information ie: name/address, customer information, order number etc.. that I can research. Therefore, in keeping with our stated goal of high customer satisfaction, I invite this consumer to contact me directly via e-mail with the necessary identifying information. If this customer qualifies for a refund, I will make certain they will receive it. Sincerely, Hershel K. Waldner Chief Operating Officer Multimedia Tutorial Services, Inc. e-mail [email protected]
Robert
Wallingford,#3Consumer Comment
Wed, March 15, 2006
I think there is a 60 day time frame to disbute charges with your bank or credit card company. It may start from when the company received the return shippment. I believe that according to the regulation governing credit card transactions, the have up to 15 business days to refund your money. I am not sure about bank account debits. Obviously they are well past that. If you haven't already done so, file a disbute anyway. Bring copies of all the pertinent paperwork (sales, charge receipts, confirmation numbers, return shipping information, return authorization numbers). Good luck.