Mbacak
Duluth, GA,#2UPDATE Employee
Tue, July 28, 2009
Email support, They will take care of it quickly during regular business hours. Let them know of the situation. FYI: the $1 offer was digital you were emailed it immediately after you purchased. Please, also ask them to resend the email too. Here are email addresses for support: [email protected] [email protected] [email protected] Matt Bacak
Stefan
Vienna,#3Consumer Comment
Sat, June 20, 2009
hello mark, just wanted to let you know that Im in the very same situation like you were. Also ordered the $1 CD back in November - and NEVER GOT IT DELIVERED! This could be due to customs or whatever but still - no product delivered. The last two months I got the Marketing Newsletter from Matt Bacak - which I never ordered. At the time of the second delivery the first doubts appeared. today i checked my credit card balance - and saw that I was charged the last 4 (!!!) months for a product that I never ordered - and only got delivered once. thats 29.95 or .99 times 4 - 120 $. I sent out an email today to ask for a statement and immediate refund and will report here. regards, stefan
C. Washington
Baltimore,#4Consumer Comment
Wed, June 03, 2009
This seems really fishy to me. I can't totally believe this whole thing. I see a lot of inconsistencies in this report. The report says - "Called 7 times and left approx. 5 Voice messages" The rebuttal says - "5 CHARGEABLE INTERNATIONAL CALLS, TWO MSGS" So what is it, really? I went to the page that was mentioned. Personally, I think you'd have to be blind to miss that ugly pink box which says you will be charged. Maybe I'm just wrong. Although, It's right above the location you stick the visa card information. In addition, I think it takes a few days to get a refund back on a credit card. In the U.S of America we celebrate Memorial day to honor our troops. Everything is closed Banks Included. Chris W
M Brewster
CHRISTCHURCH,#5Author of original report
Wed, May 27, 2009
AFTER 9 DAYS, MORE THAN 5 CHARGEABLE INTERNATIONAL CALLS, TWO MSGS, 1 RIPOFF REPORT, AND ATLEAST 4 EMAILS... I finally have my money back on my Visa. In the companies response to list report and my emails, they stated that I would have received an email on the 18th of may when apprently the refund was set in motion. I didn't receive any such email; if i had, I would have no reason tp have called so many times and waisted more of my money on those international calls. I find it very interesting that despite my asking the company to call me back when I'd left messages and emailed them, not once did anyone call me personally to sort out the mess. No apology for the charge, no apology for the lack of communication, and no acknowlegement of any wrong doing. They were quite happy for me to have paid to call them, but they couldn't or rather wouldn't call me. Is their expense more important than mine?, it certainly seems that way. My advice is be very cautious when dealing with this company, or just steer clear of them completely. I have my money back now yes, and that is great, and whilst I know that they had a duty to repay me, I do feel that I earned it with all the correspondance and time waisting involved. in fact with the toll calls that I've made and sleep lost through trying to work with the time difference etc, I have lost more than I've been credited back. Thank you Ripoffreport for enabling those taking adavantage of others to be made accountable and light a fire under their butt. Regards, Mark.
Nicole Silverstone
Duluth,#6UPDATE Employee
Mon, May 25, 2009
Refunded on May 18,2009 Hi Mark, I have looked into this report and found your account. Our records, show that we responded and refunded you on the 05-18-2009. Which was the same day you emailed us the first time. The refund was made through the gateway on 5/18 and should appear shortly. Although, because it it a US holiday the banks are closed right now here. You should have received multiple emails from us letting you about the charges, one regarding the refund and one regarding being canceled. I have also looked into the phone calls, after going through the call logs and can only find 1 message that was received 4 hours ago. This report was Submitted: 5/25/2009 9:01:12 AM The call I found was made: 11:03AM 05/25/2009 As I stated - a refund was made on 05-18-2009 and should appear back in your account shortly. Nicole Silverstone Customer Support Mgr.
Mbacak
Duluth, GA,#7UPDATE Employee
Mon, May 25, 2009
Hi Mark, It's Memorial Day weekend here in the USA. I let my office out on holiday early. That may be the reason for no response. But, I have called, texted and emailed my support team to jump on this right away to see what exactly happened. Matt Bacak