Complaint Review: Mattress Discounters Surprise AZ - Surprise Arizona

November 8, 2014 I was looking for a mattress at Mattress Discounters. Dennis the sales person asked me what I was looking for and I explained I had a bad back and needed a good mattress that would hold up and support my back. I explained my current mattress was only 4 years old and I was having issues with the mattress. 

He directed me to three mattresses and told me those were the only mattresses I should be looking at if I had a bad back. He also began to do his sales pitch regarding his companies policies on insuring customers are happy with their purchases and I would have a 10 year warranty with his company if I had any issues what so ever.

I selected a mattress and paid $929.66 because he gave me a discount. 

In April we realized the mattress was not as firm in certain places and I was starting to have problems sleeping comfortably.

We turned the mattress to see if that would help.

I finally called the store and asked to speak with Dennis. When I told Dennis what was wrong he directed me to call Nat at another number. When I called Nat he told me unless there was a 1 1/2 inch plunge in the mattress the warranty would not cover the mattress!  He told me he would come out and look at the mattress but that was the ruling so if I did not have that problem they would do nothing! 

He suggested I should have read the warranty before I purchased the mattress. I told him the warranty was never offered until I had purchase the mattress and Dennis verbally stated I had a 10 warranty and never indicated the were restrictions.

He did say he would talk to the sales people at the store to see if anything could be done and get back to me. Of course I had to call him. He did not call me back and of course they would do nothing. So I asked him for the name of the CEO of Spring Air so I could write a letter of complaint. He did not know who the CEO was! How can you sell Spring Air Mattresses and not know who the CEO of the company is?

He was suppose to find out and call me back. I am still waiting! I went on the computer found the corporate office for Spring Air and called them. Asked for the name of the CEO and she gave me his name Edward Bates. The person I spoke with  asked me why I was asking for the information so I told her my story.  She advised me I needed to call the company that made the mattress and she gave me the contact information.

I called Pleasant Mattress Co in Fresno, CA and spoke with Christy. She led me to believe she would help resolve my issues. She indicated they would direct Mattress Discounters to take the mattress back and give me a new one. After 3 phone calls from her she told me she spoke so the sales people and I needed to contact the store to resolve my problems.

If I wanted to bring the mattress to Fresno, CA she could help me!!!! I stated the store already told me they would do nothing and she had no other suggestions for me.

So right now my back is getting worse daily. I sleep sideways now to try an avoid waking up with a sore back and the ability to move and function. I have paid $929.66 for a mattress that is either defective or of poor quality.

Mattress Discounters  is telling me it is Spring Air, Spring Air is telling me it is the company that made the mattress Pleasant Mattress Co and Pleasant Mattress Co is telling me I have to deal with Mattress Discounters who will do nothing!!!

I have been given the run around and right now I am out nearly $1,000.00 and sleep on a mattress that hurts my back.