- Report: #927612
Complaint Review: Mattress1one - New Port Richey Florida
Reported By:
Dolores Castel -
New Port Richey, Florida, United States of America
Submitted:
Updated:
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Author Confirmed
Why?
Mattress1one
5406 Little Road New Port Richey, 34655 Florida, United States of America
Phone:
727-376-4200
Web:
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Mattress1one My Sealy Mattress is defective and I have been trying to have it replaced now for over 2 months New Port Richey, Florida
I purchased a Sealy Mattress from Mattress1one on May 15, 2012. It sags in the middle and the company is egnoring my complaints!
3 Updates & Rebuttals
Sealy Consumer Support
United States of AmericaSealy's Response
#2UPDATE Employee
Thu, August 16, 2012
We do apologize for any frustrations you're having while trying to get your mattress evaluated/replaced. Your retail store will handle your warranty claim as long as they are still open and carry Sealy products, however if you're having problems trying to process your claim through your retailer please pull up our website and go to the customer service tab. You will find our number to call for service there and we would be happy to contact the retail store to get the inspection information and the claim standings. We look forward to assisting you.
The Outlaw Josey Wales
Golden Meadow,United States of America
Ken
Colorado,USA
What reason(s) did Sealy give for "egnoring" your complaints?
#4Consumer Comment
Wed, August 15, 2012
You did ask, right?
Does it meet ALL the criteria for replacement as stated in the written warranty that came with it?
IF it meets ALL requirements, notify the BBB and possibly your states attorney general for a violation of the terms of their warranty.
If NOT, you're probably out of luck.
