Complaint Review: MAVERICK UNITED ELEVATOR - Medley Florida

REVIEW UPDATE: May 24, 2018: Maverick United Elevator remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Maverick United Elevator is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Maverick United Elevator has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Maverick United Elevator has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Maverick United Elevator remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Maverick United Elevator for its commitment to excellence in customer service.

Ripoff Report’s discussions with Maverick United Elevator have uncovered an ongoing dedication by the company to total client satisfaction. Clients can expect Maverick United Elevator will find mutually satisfactory resolutions to complaints or concerns. Maverick United Elevator listens carefully to client feedback as an opportunity to become more efficient with services and support offered.

One of Maverick United Elevator’s managing members, David Negron, has stated that he is always looking for new techniques and processes to improve and perfect the way jobs are completed for total customer satisfaction. As a successful businessman, he feels it is critical to listen to his clients, and respond properly and promptly. He knows that his customers are his number one priority. By always putting his clients first, Maverick United Elevator intends to maintain a successful business both now and for the future.

Another managing member of the company, David Alvarez, told us that his personal business philosophy consists of excellent customer relations based on willingness to listen to his customers. Maverick United Elevator’s mission statement says it all: "To become an industry leader through excellent customer service by providing reliable maintenance, durable modernizations, needed repairs, and timely yearly inspections to have safe running elevators at an affordable price." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads, “Management and owners truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that they have shown us. They are serious about meeting commitments, and deliver on all their promises.”


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report is based on comments made by David Alvarez during an on-site inspection held by a third party verification company with no biases toward Maverick United Elevator.

Maverick United Elevator is a company specializing in repairs, maintenance, installations and renovations of elevators. Leads are typically acquired through internet marketing, but some additional leads come in due to people seeing the company’s cars on the roads or from referrals from other clients. The typical customer experience begins with one of the partners of Maverick United meeting with the client to discuss the elevator and determine if it has any problems or if the customer has a maintenance agreement for the elevator. At this point, the company also determines if the elevator has a current license and permit for operation.



Maverick United Elevator Customer Care and Complaint Resolution

At times, a customer may not feel satisfied with the service they’ve received. “There was one job that a customer requested that was cosmetic only. Since we work closely with vendors for these types of jobs, we had to order parts to complete the repair. The parts took longer than expected to arrive to complete the job and the customer was upset. This was explained to the customer and the customer was then happy,” explains David Alvarez, a representative of Maverick United Elevator. However, he states that this is not a common complaint. To resolve the complaint, a representative from the company will personally go to the location to inspect the work and discuss any concerns the client may have. In this particular instance, Mr. Alvarez states that once they explained the situation to the customer, the customer was happy and felt that the issue was resolved. After a complaint is resolved, one of the partners of the company will either make a phone call to talk to the customer or may go to the location in person, to ensure that all of the customer’s concerns have been addressed and that they feel satisfied with the service they received.

If a client wishes to terminate their maintenance contract with Maverick United Elevator, Mr. Alvarez explains that “once the elevator is brought up to standard, we expect the maintenance contract to be enforced until its expiration or until we can no longer perform maintenance duties on the elevator.” In instances where there is an issue with the elevator in regards to its inspection or being code compliant, the issue is addressed immediately. However, if it is something that is not covered under the customer’s contract then the customer is instructed to make a decision regarding the repair of the elevator and how they wish to proceed. To ensure their customers are receiving the best service, Maverick United has a business license and four mechanical licenses. Their technicians are state trained and certified and the company is also insured. Additionally, the company takes out the required permits to complete jobs.

In response to the complaint posted on Ripoff Report, Mr. Alvarez states, “They have posted that we owned other companies. That is not true. We have not owned any other companies in the past.” Since receiving complaints through Ripoff Report, Mr. Alvarez explains that they have increased their effort to explain everything to the customer up front and be as clear as possible in regards to the process and expectations. “We are trying to educate and explain to the clients what they need and why they need something. One example in explaining to the customer would be through the use of previous inspection reports,” explains Mr. Alvarez.

Mr. Alvarez and the team at Maverick United Elevator recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “It means a lot to us to be part of the [program]. We try to service our customers the best we can and stay as current as we can with issues in the market. We like to face the customer here with their problems and issues and not try to hide from any of them,” states Mr. Alvarez.

Maverick United Elevator / Statements from the Managing Member

"Our most important aspect of our business is our customers. We have a high retainage on all of our maintenance contracts. Once we finish a job for a large client, they keep hiring us until we service all of their buildings.” ~ Miguel Garcia, Managing Member

Maverick United Elevator takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as: "Maverick United Elevator provides a very positive environment to work in. Opportunities for suggestions and improvements are encouraged. The owners at Maverick United Elevator are truly concerned about our contribution to the company and providing growth opportunities for us. They take the time to listen and communicate with employees and customers.”

Ripoff Report was pleased to learn that Maverick United Elevator’s approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM MAVERICK UNITED ELEVATOR

Maverick United Elevator recognizes that complaints posted on Ripoff Report (whether true or not) are issues to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation, Maverick United Elevator has made organizational changes allowing clients and employees a more streamlined approach to problem resolution and dedication to great client service.

In summary, after our review, which included discussions with David Negron, David Alvarez, and Miguel Garcia, Ripoff Report is convinced that Maverick United Elevator is serious about the quality of their elevator services resulting in total 100% client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.



ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. They never responded to Ripoff Reports request to help them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason.

Maverick United Elevator feels this report was completed by a competitor. We need more information on which customer the report came from..

NOW TO THE ORIGINAL REPORT THAT WAS FILED --------------------------------