Complaint Review: Mayan Palace Timeshare - Puerta Vallarta Internet

Yes, unfortunately Mayan Palace is one of the most fraudulent resorts!! I also had a bad experience with them, the way they treated me, and all the lies i've heard.

The worst thing is that once you fall into their scam tactics it's almost impossible to get out.

Here's a list of complaints about this resort i've found recently,

you should take a look: timesharescam.com/timeshare-complaints-resorts-black-list/3-mayan-palace-timeshare-complaints/

Don't give up, i still have hope that sooner or later we are going to make a difference against those thieves.

Salesperson offers an equity exchange or trade-in program.

I had a horrible experience at Mayan Palace!! Not only was the presentation 3 hours (promised 90 minutes), but they DID NOT give us what they promised for going. They offered a 4 night paid vacation, and we got NOTHING. We received what looks like a gift card, and they told us we would just need to call the number on the back to book. When we got back to home and called it was NOTHING. Not a vacation, not a discount for a vacation.....NOTHING. We called and emailed Mayan Palace, and they did nothing about it. They gave us an email address, which we have never got a return email on yet. (several tries). The people on the phone say that is the only way to be helped... they are unwilling to help

Many people have been scammed out of money for attending a Mayan Palace timeshare presentation, so it could have been worse. I've been to other legit timeshare presentations, but this one scarred me. DO NOT GO....and if you do, be prepared for some super hard selling. They will change people on you 5 times before you can claw your way out of there.

I know from Mayan Palace that many clients have complained that when they go to cancel within the 5 day period, they tell them that their deposit is non-refundable, and they are then persuaded into a downgraded membership, and Mayan Palace has a terrible reputation regarding timeshares, shame on them. This is a good article on how most of the Mayan Palace Timeshare scams are being committed. Another resort that works similar is El Cid, El Cid is willing to tell you anything you want to hear just to be able to get a sale done: El Cid Resort

If you have a problem with this timeshare company, contact mayanpalace.com, as they have been very helpful in cancelling our membership.

Although we don't agree with the sales tactics at Mayan Palace, I have come to realize that we should have contacted them BEFORE I trashed them.  When we contacted mayanpalace.com, Ingrid Ernst was able to process our membership cancellation, and refund our money.  We are completely satisfied with the results.

You are not alone on this. Mayan palace is one of the most fraudulent timeshare companies in Mexico, their sales tactics are hardcore and they will tell you anything you want to hear to get you into the contract and keep you in contract with them, and dealing with Mayan Palace after the purchase of your timeshare can be a little frustrated. Especially because customer service wont get you the answers you expect to get when it comes on how to use your timeshare or trying to Book your next vacations, lucky if you are able to do book anything dont give up and fight for your timeshare cancellation! there is a company called Mexican Timeshare Solutions that can give you a free consultation on your matter, you should contact them, this is their website:

(((link redacted)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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