Complaint Review: Mayan Resorts - Mayan Palace - Grand Mayan - Desarrollo Marina Vallarta - Great Vacation - Internet Internet

I am an owner of a Mayan Palace timeshare unit of considerable expense. I have tried to make reservations and have been constantly given misinformation. This has occurred after hours of trying to get through on the phone. I would like to warn people not to buy any Mayan resort units if they want to go any time in the winter since they will not be able to get a reservation. I can't use what I bought

The sales tactics are the same for everyone at the Mayan Palace timeshare resorts. Hard sell, disrespectful when you say no, broken promises. DO NOT think for one moment that you have an upper hand...these are professional con artists highly trained to take your money. You have no chance of ever seeing your money again or receiving anything close to the value you were promised. Assume that everything posted by Grupo Mayan and its affiliates is a lie or a scam. Never do business with this company; never buy a mayan palace timeshare

Mayan Palace resorts are very beautiful, it's a shame that they have to ruin everything with their misleading timeshare sales practices. Also, never believe that a timeshare is a financial investment, you will never make any money out of them, they're worthless. You are not alone on this, i recommend you to read this article from Mexican Timeshare Solutions about mayan palace timeshare scams:

http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/

We were alsoripped off by Grupo Mayan and its related companies.When wepurchased 5 years ago,they failed to disclose significant hidden fees that came due earlier this year. Over the past5 years, we attended each "update meeting" on future visits under false pretense...everything from getting a 10% discount off the bill to $200 credit. Everysingle verbal promise made was broken and several written terms were hidden in "checklists" that were glossed over and disguised during the presentations. The rebuttal from Karen Rose surprised me, but I would be even more surprised if they actually made you whole. We were practically laughed at by the people in Puerta Vallarta when they heard our story. These are highly-trained professional con artists as I have been told by several Mayan employees in confidence. Since they bring dollars to Mexico and provide jobs, nobody is willing to stop them. The best way is to inform US and Canadian consumers through forums like this to stay away. Remember that nothing is free and if it sounds too good to be true, it probably is.

Per the response, I was just made aware that someone actually responded to my report. You ask me to contact you to resolve this matter, but that was exactly what I had done years ago with no resolution.  I was told that I was not ever explained or told it could be a money making investment and that I had gotten my information mixed up.  Insulting my intelligence, I tried to speak with someone else, but still got nothing.  I had spent over $8000.00 and everytime I was only a few days late, I would get a call making sure I was sending my payment and as always did within the alloted time frame.  I am discusted with Mayan and anything that has to do with this company and because of them have never returned to Mexico and probably never will. This has left a bad taste in our mouths that we do not trust any sales person and run from anyone who mentions time share, investment property or other.  I would love to settle this but the only way this will be settled is if I get all my money back.  You can reach me at (((Redacted)))

Thanks An Honest Texan!

Dear Anonymous Blogger,

We kindly ask you to get in touch with us so that we can address all issues you have regarding your membership in our Club. Resolution is best handled by speaking with each other. We would like to be given the chance to clarify your specific concerns.

It is significant to note, that as stated in our membership agreement, the company makes no representations regarding the market for vacation ownership rentals, nor recommends buying this product for rentals or investment.

So forth, please contact us and allow us to resolve your issues. You can call us at 1-800-292-9446. We would very much like to know who you are to provide you personalized assistance.

We work very hard to provide the most spectacular vacations at the best resorts in Latin America. We encourage you to visit us again and make the most out of the benefits acquired with your membership.

We truly appreciate your time.

Sincerely,

Karen Rose

Customer Support Representative.