- Report: #749820
Complaint Review: MBM Moving agent for American Van Lines - Greensboror North Carolina
Reported By:
EM -
Lawrence, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
MBM Moving agent for American Van Lines
718 Creek Ridge Rd Greensboror, 27406 North Carolina, United States of America
Phone:
3363236683
Web:
Categories:
Business Rating:
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MBM Moving agent for American Van Lines MBM lost or destroyed many of my household goods in a move and will not cover damages Greensboror, North Carolina
Report Attachments
I hired MBM Moving/American Van Lines to pack and move my household goods from Davidson NC in June 2010. Three rooms of furniture went to MA and seven rooms plus garage went into storage where they remained until June 2011. I paid for Full Value Replacement coverage for the moves but told the salesman that I did not need additional monthly insurance for my goods in storage as they were covered by my homeowners insurance. In the move to MA, many of my items were damaged and after several months, MBM honored the FVC coverage. On June 12th of this year I had MBM move my stored goods to my new home in SC.
The day before the move I asked for the amount I should have to cover the cost. When I got the total it seemed high so I asked if they had included the additional monthly charge for goods in storage. The manager told me yes and I told him once again that I did not need that monthly coverage only coverage for the goods in transit. He gave me a new price. During the move in I found many of my items that were packed by MBM were damaged including a refrigerator, washer, dryer, artworks, furniture, etc.
In addition, my couch was not on the truck and I was told they cannot find it. I called to request the claim form from their claims person who was familiar with me after my claim for the initial move. She sent me a form then later told me that her manager told her I did not have FVC coverage, that I had cancelled it and that they would cover my claim at 60 cents per pound.
The day before the move I asked for the amount I should have to cover the cost. When I got the total it seemed high so I asked if they had included the additional monthly charge for goods in storage. The manager told me yes and I told him once again that I did not need that monthly coverage only coverage for the goods in transit. He gave me a new price. During the move in I found many of my items that were packed by MBM were damaged including a refrigerator, washer, dryer, artworks, furniture, etc.
In addition, my couch was not on the truck and I was told they cannot find it. I called to request the claim form from their claims person who was familiar with me after my claim for the initial move. She sent me a form then later told me that her manager told her I did not have FVC coverage, that I had cancelled it and that they would cover my claim at 60 cents per pound.
