Complaint Review: MC COORDINATORS- Wedding PLanners in Puerto Rico - San Juan Nationwide

Hello this is Milly Centeno of MC Wedding Coordinators. One of my past clients is doing their best effort to defile my name and I wish to set the record straight. 

This couple did in fact hire me a year ago, on June 29, 2010, to prepare their wedding, however that is the only truth to their claims. In their accusation they mentioned that they never spoke to me after they sent their deposit. This is not true. They not only spoke to me, but they came to PR to visit me! We met with vendors, including visits to 3 different florists I had coordinated for their event, they decided on a buffet dinner and they chose music and a minister. I have the emails from them telling me when they would be in PR so I could coordinate these appointments.

Once they were on island things started to go very badly. I set them up at the hotel where the event was going to be held so they could get a feel for the place. During their stay the couple got kicked out of the hotel nightclub and then from the hotel completely. Hotels in general are fairly understanding of general rowdy behavior (they expect that people are on vacation and drinking happens). The hotel however took this additional step of kicking them out because of drug possession. From what I understand when the hotel tried to step in the couple got aggressive with the nightclub security, cursed out the hotel manager and then spit at the hotel security. Drugs are obviously not acceptable and I agreed with the hotels actions once I heard about my clients behavior.

Her to make a long story short comment leaves out all the above, which is the major reason why we had to end our contract. For one, the hotel (who kept their deposit) would not allow them to have their wedding there anymore. Secondly, I personally have to have a good relationship with the hotel and all the PR vendors for all future weddings I would like to plan. I take my work very serious. In fact I only prepare one wedding per weekend, so I can concentrate and give my full attention to that event only. At the point of cancellation I had spent a full year preparing everything for their wedding. As with any business the deposit goes toward all the pre-work I did, including securing venues, coordinating with vendors and the time spent working directly with the client to make sure they got their perfect day.

I would like to assure anyone considering using my services that I have never had problems with any of my previous clients. Most become my friends. When I travel I get to see them again. When they have kids they send me pictures. I email with them often. Sometimes I even help them write their wedding vows. I get to see their family grow, and I take pride in that I helped them create the most important day of their lives, their union, in front of friends and family, but most important in front of God. 

I love what I do in life. I unite couples because they love each other. I cannot think of a worse accusation than to have my dedication toward that goal be questioned. I have always worked to make sure all brides that hire me as their planner have their dream wedding, and I will continue to do so unfailingly moving forward. Please feel free to contact me if you have any concerns about this situation. I can provide a long list of testimonials from happily married couples. I will do everything I possibly can to make your day unforgettable.

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