- Report: #255365
Complaint Review: MC DIGI-GROUP - ifriends.com - Internet, Nationwide
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MC DIGI-GROUP - ifriends.com
www.ifriends.com Internet, Nationwide, U.S.A.
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MC DIGI-GROUP ifriends.com BEL ripoff Internet, Nationwide
MC DIGI-GROUP 18007484573 BEL 42.29 USD @ 1.9381
This is what appears on my credit card statement, has been happening for many many months now. I have never received any emails about this, so have no idea how to cancel it. Every membership i have on the interent i have cancelled yet this one still comes up. Must be a fraud and i have seen i am not the only one.
What can i do to cancel this payment ??
Simon
Birmingham
United Kingdom
This is what appears on my credit card statement, has been happening for many many months now. I have never received any emails about this, so have no idea how to cancel it. Every membership i have on the interent i have cancelled yet this one still comes up. Must be a fraud and i have seen i am not the only one.
What can i do to cancel this payment ??
Simon
Birmingham
United Kingdom
1 Updates & Rebuttals
Steve
Lake Worth,Florida,
U.S.A.
Reply from iFriends
#2UPDATE Employee
Fri, July 06, 2007
In his complaint, Simon includes the charge appearing on his credit card, which includes the descriptor MC DIGI-GROUP. We are not affiliated in any way with MC DIGI-GROUP, and the charge he mentions is not one that was billed by us. It seems that Simon may have confused our service with another web site or online service. In addition, it is possible that in the UK another company has implemented improper use of our trademark on consumers' credit card statements. We very sincerely would like Simon to contact our legal department directly at [email protected] so that we can gather more specific information from him. This will allow us to take steps to prevent this sort of customer confusion in the future. Alternately, Simon can contact our Customer Care Department at 00-800-4374-3637 (a toll-free call from the UK). Representatives are available 24 hours a day, 7 days a week. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
