Complaint Review: McDonald's - Jupiter Florida

Hello, Aaron. First off, I recommend ignoring "Inspector"'s comment. The purpose of this site is to allow people to air out their bad experiences with businesses; if we all simply "did not go" to a business anymore if we had a problem, there would be no need for this website. Second, I'm sorry about how you were treated at that McDonald's. I was an employee of a McDonald's franchise in New Smyrna Beach for nearly three years and spent most of that time working with guests. As you may know, franchises are owned by different people who have different management policies; all restaurants have their own personality and way of doing things. There are a few standards that are supposed to be enforced strongly at ALL restaurants, however, and I believe those standards were not followed on your last visit. When you go to the drive-up window, employees should greet the customer with a smile, take the customer's money, make change, thank and invite to return. Clearly, the employees at the restaurant you're describing did not follow these steps. When I worked at McDonald's, my area was drive-thru 95% of the time. There were many ocassions where I couldn't greet or thank customers because -- as was the case with your cashier -- I was busy taking orders on the headset. (Corporate standards require that we take no more than ten seconds to answer a customer at the speaker, but my franchise insisted on the unrealistic time frame of three.) Whenever I couldn't personally greet or thank a customer because of multi-tasking, however, I at least smiled at the customer and thanked when the opportunity arised (i.e., as soon as I finish on the headset and while the customer at my window is driving away). "What do you want?" and a blank stare are NEVER appropriate ways to greet a customer. I can explain -- but not excuse -- this, however. We work with so many customers on a daily basis. Many of them don't appreciate the service or are rude even when we try to positively resolve the problem. Sometimes, employees "toughen up" in response to this and lower their expectations for future customers by refusing to "take a chance." They may feel like they are wasting their time. Employees just have to remember that past customers' actions are not YOUR fault, and that every guest is unique. Employees that are handing out orders are supposed to quickly check their bag to ensure order accuracy, which includes all ordered items and any required or requested condiments. The hand-out person is always supposed to thank the customer and invite him or her to return. (At my former restaurant, we used to get criticized for simply saying 'have a nice day' -- that's not inviting the guest to come back!) Undercooked or frozen food is a health issue that needs to be reported. Your bags and/or soda cups should contain a 1-800 number that you can use to tell the owner/operator or corporation about your experience. You can also access this website: http://apps.mcdonalds.com/contactus/navigate.do?link=restmatters I'm very sorry about your experience. You deserve much better. I am glad that you acknowledged that this restaurant is the exception and not the rule. Thank you for taking the time to express how you felt! Most customers that have problems don't even go that far.

Quit your crying and go to another fast food place. You can't throw a rock without hitting one.