- Report: #751646
Complaint Review: Mediacom Cable/Internet - Dagsboro, DE 19939 Internet
Reported By:
Etta -
Selbyville, Delaware, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mediacom Cable/Internet
601 Clayton St, Dagsboro, DE 19939, Internet, United States of America
Phone:
1-855-633-4226
Web:
www.mediacomtoday.com
Categories:
Business Rating:
(0)
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Mediacom Cable/Internet Service outage, internet goes in and out, now won't load superpass.real.com, Internet
I have Mediacom Cable and Internet service. The internet constantly goes in and out. We had an outage all day on July 10, 2011. I subscribe to live feeds on Superpass for Big Brother, which worked fine before the outage. Since the outage I cannot connect to Superpass. It keeps saying timed out. I spent 4 hours on the phone on July 11, 2011 contacting Superpass and Mediacom only for them to blame each other.
I know it's not Superpass because I had my daughter sign onto it for me to see. Then finally I got someone at Mediacom that told me it would be fixed within 24 hours. But didn't addmit it was them that had the problem. As of 10:12 est. time it is still not fixed. It's like every time you turn around the internet is out. Something should be done with this company. It's the only cable/internet company in my area. So I don't have any other choice. So disgusted with this company.
I know it's not Superpass because I had my daughter sign onto it for me to see. Then finally I got someone at Mediacom that told me it would be fixed within 24 hours. But didn't addmit it was them that had the problem. As of 10:12 est. time it is still not fixed. It's like every time you turn around the internet is out. Something should be done with this company. It's the only cable/internet company in my area. So I don't have any other choice. So disgusted with this company.
2 Updates & Rebuttals
Etta
Selbyville,Delaware,
United States of America
Still having poblems with internet..
#2Author of original report
Wed, July 27, 2011
It was finally fix, but in the past week the internet has went out 3 times and the cable once. When I contacted Mediacom by phone. A message stated that there would be shutdown's during peak time for the internet. What is peak time. I didn't sign on agreeing to any shutdown during peak time. What is Mediacom coming to. I have never had service this bad before...
Mediacom Support
Middletown,New York,
USA
Mediacom Support
#3UPDATE Employee
Thu, July 14, 2011
I apologize for the ongoing problems with our service. The problem on July 10th was a fiber optic issue that was repaired that day. If you continue to have problems, feel free to email me at [email protected] or on visit us on our forums at http://mediacomcable.com/CustomerSupport
Thank you,
Chris
