- Report: #243383
Complaint Review: Menehune Water - Aiea Hawaii
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Menehune Water
99-1205 Halawa Valley St. Aiea, 96701 Hawaii, U.S.A.
Phone:
808-487-7777
Web:
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Menehune Water dirty water, unfriendly, said not their problem, broke my dispenser ripoff Aiea Hawaii
I purchased 2 5 gallon bottles of Menehune water at home depot in Aiea. When I got them home and place one of them on my water dispenser I noticed that there was nasty slimy looking stuff in the bottle. It looked like spit or (pardon the description) male ejaculant. I called Menehune and the first person told me that it was normal for the water to look like that and not to worry about it.
Now I have been buying this water for over 2 years and it never looked like that. I asked to speak to his manager and the manager told me to wash the dispenser with bleach and to go buy another bottle. I asked if this is always how they handle contaminated water claims. I had to mention a lawsuit to get them to do anything. they said they would pick up my unit and cleanit for me and give me a loaner unit. I said ok and the next day someone came to pick up my unit and left me a loaner water chiller and 2 new bottles of water. I thought this was a fair resolution to the problem.
4 days later they called me and said my new unit was ready, we tried to set up a time for the exchange, the person on the phone got mad when I told him I couldn't be at home at the 1 o'clock time he wanted to deliver. I left work early to be there for him. he came into my house and removed the bottle from the top of the rental unit and slammed the partialy full bottle on top of my washing machine.
I told him to be careful and to stop, and he said to me "if you had just handled this yourself you wouldn't have this problem." He then set up my unit (the one they cleaned) and proceded to slam a full bottle into the top of it.
My water chiller does not chill water now. I called the main office and they refered me to their lawyers office. I thought that I had worked it out with the lawyer. I explained the situation and he agreed that this person should not be acting like this in peoples homes. And offered to replace my water chiller at their expense. He proceded to tell me someone from Menehune would be contacting me to set up a time to deliver my new water chiller.
Here it is almost 2 weeks later and i have heard nothing, furthermore I cannot get ahold of anyone at Menehune that can answer any of my questions.
I kept 1 gallon of the contaminated water and I am waiting for test results back from the lab. I closing I personally believe they should have at least been concerned about contaminated water with their company name on the side of the bottle. Water companies have been sued for less. I hope for my sake and theirs that the lab results come back with nothing harmful.
Allen
Mililani, Hawaii
U.S.A.
Now I have been buying this water for over 2 years and it never looked like that. I asked to speak to his manager and the manager told me to wash the dispenser with bleach and to go buy another bottle. I asked if this is always how they handle contaminated water claims. I had to mention a lawsuit to get them to do anything. they said they would pick up my unit and cleanit for me and give me a loaner unit. I said ok and the next day someone came to pick up my unit and left me a loaner water chiller and 2 new bottles of water. I thought this was a fair resolution to the problem.
4 days later they called me and said my new unit was ready, we tried to set up a time for the exchange, the person on the phone got mad when I told him I couldn't be at home at the 1 o'clock time he wanted to deliver. I left work early to be there for him. he came into my house and removed the bottle from the top of the rental unit and slammed the partialy full bottle on top of my washing machine.
I told him to be careful and to stop, and he said to me "if you had just handled this yourself you wouldn't have this problem." He then set up my unit (the one they cleaned) and proceded to slam a full bottle into the top of it.
My water chiller does not chill water now. I called the main office and they refered me to their lawyers office. I thought that I had worked it out with the lawyer. I explained the situation and he agreed that this person should not be acting like this in peoples homes. And offered to replace my water chiller at their expense. He proceded to tell me someone from Menehune would be contacting me to set up a time to deliver my new water chiller.
Here it is almost 2 weeks later and i have heard nothing, furthermore I cannot get ahold of anyone at Menehune that can answer any of my questions.
I kept 1 gallon of the contaminated water and I am waiting for test results back from the lab. I closing I personally believe they should have at least been concerned about contaminated water with their company name on the side of the bottle. Water companies have been sued for less. I hope for my sake and theirs that the lab results come back with nothing harmful.
Allen
Mililani, Hawaii
U.S.A.
2 Updates & Rebuttals
MenehuneWater
Aiea,Hawaii,
United States of America
RE: Menehune Water
#2UPDATE Employee
Fri, January 20, 2012
No one likes to see any bad customer service, the company or the customer. Menehune Water is a very reputable company and would like for anyone who may question the service of our company please go to the following website below to obtain a week trial of our 5 gallon purified water with no obligation or charge period.
We would like to gain any un trusted views in the public eye and prove with the trial our product is the highest of standards and quality.
You can get Free Menehune Water and Cooler for a week here:
http://www.menehunewater.net
You may wish to contact one of our representatives by phone for your trial:
Menehune Water Company Sales Representative
Sonny Harrison
808)864-3171
Report Attachments
Randy
Aiea,Hawaii,
U.S.A.
Menehune Water complaint rebuttal
#3REBUTTAL Owner of company
Thu, December 13, 2007
Dear Allen, First I would like to apologise for any inconvenience that you may have experienced. I can assure you that Menehune Water Company does not take product or service complaints lightly. In the 22 years that we have been in business we have always strived to provide the best service and highest quality products available in the market. We do not forward ANY complaints regarding products or service to our attorneys, all complaints are handled in house by myself or the manager of the department that the complaint is related to. In order to investigate your complaint please answer the following questions to the best of your ability. What is the name of the lawyer and firm that you spoke to? Do you remember the name of the customer service representative or manager that you spoke to? Please provide the names, dates and times as best as possible so I can personally look in to this matter. I can be reached at the main office phone number ext. 6121 I look forward to hearing from you. Sincerely Randy Iijima Vice President Menehune Water Company
