Complaint Review: Merchant Service Center - Copley Ohio

F & S Investigations

Attention: Security Department

To Whom It May Concern:

This is Fletcher, the owner of F & S Investigations and I wanted to inform you of the problems I have had with Merchant Service Center. First off I had a problem with my account regarding security. Paul from the Security department called me about this so I contacted him back. Paul told me that there was a problem with an ACH debit from my account.

Then When I contacted Paul back on this matter he stated that the funds will be released later on in the week. Then that same afternoon Jasmine called me from the Security department and she wanted me to call her back.

I called Jasmine back several times throughout the week. She was busy in meetings all day. Then finally Hailey from the Security department called me back and

Hailey was very rude to me and she asked me if I have had trouble in the past with any other processing companies before and I stated no. Then she says I will have to research this and call you back.

Hailey calls me back and states that they are closing my account and that the money will be released in 30 days if everything is good. This is Very bad customer service and I do not agree with this at all. I agree that customer service should not have full access to Security information but there should be certain kind of notes of customer's accounts.

When I called customer service before in the past one time they told me that the Security Department where in a meeting all day and they will not be back in. Then they told me that they don't know about the Security department because they are in a separate building. Security calls you back when ever they can or when ever they feel like it.

Hailey was very rude and insulting over the phone to me (a paying customer). That's fine that they closed my account but to hold my funds for 30 days I totally disagree with this info to hold my funds for 30 days. They should hire some more Security employes for that department. Customers are going to complain a lot. We are dealing with the Security department here so I don't expect mush since this is such a small department but then again has authority over the whole operation. There are other processing companies out there.

I would appreciate a call back in regards to this matter. They told me every 30 days they would review my account and then after everything was said and done I found out that Merchant Service Center wanted me to send them a check for the amount I owed them so then after I send them the $800.00 check then they would release my $800.00 and put it in my account.

The way I found this out was when the comptroller called me from Merchant Service Center and told me that t was what I owed them for Feb 06 to July 06. I Contacted my Bank and they had told me from that period I owed them only $600.00 and that the processing company had received the $600.00

I called the comptroller back and left on her answering machine telling her I was requesting her to fax me a statement from that period. I have not received my fund from this Processing Company till this day. The VP of this company is Paul Heller from the Security Department.

Thank you

Sincerely,

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Fletcher

Fairfax, Virginia
U.S.A.