- Report: #1189075
Complaint Review: Miami Dade - Miami Florida
-
Author Not Confirmed
Why?
Miami Dade
3071 SW 38th Avenue Miami, 33146 Florida, USA
Phone:
3056657477
Web:
www.miamidade, gov
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Miami Dade Water and Sewer Department Poor and Unprofessional Customer Service Miami Florida
I am filing a complaint due to this establishment's poor, unprofessional, and incompetent customer service. When you call their service line, their wait time is too long. You continously hear a recording, " Please continue to hold and a rep. will be with you as soon as possible" in a loop. Once a rep. finally answers they disconnect the call! As a paying customer this is frustrating and inconvenient. Also, their late fees for a two week extension are outrageous. I have paid over 400.00 on my last two bills. The quickest way to contact a rep. is via email. Most reps do not honor their word. When I complained about the outrageous fees, I was offered for a fee to be waived and when I accepted, the rep. did not comply. I appreciate and expect reps. to be courteous, helpful, and efficient when I need assistance.
5 Updates & Rebuttals
febangel30
Miami,Florida,
Complaint Addressed and Resolved
#2Author of original report
Mon, November 17, 2014
I received a reply from the C/S Supervisor and she addressed my concerns and has forwarded my formal complaint to the Director, Mr. Johnson. She apologized for all my inconvenience and has credited my recent fees. It goes to show that if you go through the proper channels, as customers we can make a difference. Needless to say that although the whole purpose of the payment extension option is to help customers that are experiencing financial hardship, it is not worth paying late because of their high fees.
febangel30
Miami,Florida,
Your feedback
#3Author of original report
Sat, November 15, 2014
Thanks for your advice. I will look into that. My complaint involved my last two bills. I get billed every three months and my main grievance is how some customer service reps. need to improve their skills.
febangel30
Miami,Florida,
Striking a chord
#4Author of original report
Sat, November 15, 2014
Looks to me that my complaint stroke a chord. Your lack of sympathy demonstrates that you obviously work for this establishment. Your callous reply only magnifies and confirms my complaint: poor customer service skills. Don't worry, I have notified your director regarding my complaint. Thank you, Robert.
Robert
Irvine,California,
It is a two way street...
#5Consumer Comment
Sat, November 15, 2014
I appreciate and expect reps. to be courteous, helpful, and efficient when I need assistance.
- And they expect customers to pay ON-TIME.
As a paying customer this is frustrating and inconvenient.
- Oh and by the way...if you are calling asking for extentions...you are NOT a PAYING customer.
FloridaNative
Palm Beach Gardens,Florida,
Check for a water leak
#6Consumer Comment
Sat, November 15, 2014
Bring in a plumber right away to check for a leak. $400 per month for a residential property is exceptonally high. It is possible you have a leak in the main supply and aren't aware of it. If it were my property, I would bring in a specialist in leak detection to find and fix the leak. Good luck.
