Joe Tafoya
El Dorado Hills,,#2REBUTTAL Individual responds
Tue, December 11, 2007
This is my rebuttal to dispute a report stating that this customer was not refunded. She did in fact purchase a microdrmabrasion machine from my company. After 3-4 weeks she want to send it back for a full refund. The machine was sent out new and came back used. What I did was directly deposit her refund into her Wells Fargo account in the El Dorado Hills branch. Once I recieved the used machine back I waited the same length of time that she had the machine to refund her money back. She was refunded in full less shipping costs associated with this transaction. she hasn't been heard from since March of 2006. It is not our practice to refund customers after using the equipment for a length of time as all systems carry a three year warranty but an exception wasmade in this case. Joe Tafoya MicrodermMD Clinical Skin Care