Cassandra
Sandy,#2Author of original report
Fri, January 07, 2011
It has now been months since the 30 day deadline and not a word. It is quite apparent that HMI Industries does not care about this situation along with everyone else that I have spoken to. To add insult to injury, I'm sure that my 99 year warranty no longer exists due to the fact that I have never been contacted by Micron Filtration in regards to servicing the vacuum. I'm sure that it has everything to do with the "problem file" that Micron put my name into after I began making complaints. What a racket! Although, I'm sure they will figure out some way to make this seem like it is my fault, just like everything else. Thank you, Tim, for being one of very few people who have showed concern for my situation.
Tim
Albany,#3UPDATE EX-employee responds
Thu, August 05, 2010
Now that 30 days are up, had anything happened. Saying that the BBB hasn't given them any complaints isn't true. If they wanted really good customer satisfaction to stand by, they would have been approved by JD Power and Associates but I don't think they will be knocking at thier door anytime soon.
Cassandra
Sandy,#4Author of original report
Fri, July 02, 2010
On May 12, 2010, I sent a complaint letter to Kirk W. Foley, CEO of HMI Industries, Inc. explaining my situation with Micron Filtration. I enclosed copies of all of my records, complaints to the Washington and Oregon State Attorney General, and a revised copy of complaint details. In the letter I stated that I would wait 30 days from receipt before I would take further action. As of today, July 2, 2010, I have not been contacted by anyone associated with HMI Industries.
Tim
Albany,#5UPDATE EX-employee responds
Tue, January 05, 2010
You are not fooling anyone my friend. There are too many disgruntled employees and customers of Filterqueen on this site. I've already had the media contact me about previous Filterqueen businesses all over the country and I'm ready to step up to the plate to help this individual out. Since I'm not too far away it makes things easier. This financing plan is deceptive and I'm sure Nick didn't get a dime out of it either for his troubles but you had no problem pocketing the $1500.00 you made on the deal.
Cassandra
Sandy,#6Author of original report
Wed, December 02, 2009
I am happy to hear that you have removed Nick and Steven. From what I have been told, Leann, the finance manager, has also been removed. This is a good start to cleaning up your business. Obviously, by removing these employees, you are acknowledging that there were problems with your management and sales representatives.
Unfortunately, this does not help my situation. It seems to me that every representative for Micron Filtration that I have come in contact with has a bad habit of ignoring facts. The fact is not that I was unable to pay off the vacuum within the year that I was given. Had I been given the accurate information, I would not have purchased the Filterqueen. The fact is that I was lied to by your sales representative, not to mention he withheld information from me. Had I received some sort of cooperation from your company, the situation may have been different. In fact, all I have primarily been told is "there's nothing we can do". So, I plan to do everything in my power to have this situation resolved. I have already contacted the Oregon and Washington State Attorney General and I am composing a letter to James Malone, CEO of Health Mor. Additionally, I will be filing complaints with the Better Business Bureau, the Direct Selling Association, and the Federal Trade Commission. If I still haven't gotten any cooperation, I will be contacting the local media.
As far as servicing the vacuum, I was informed by Greg in your H.R. department that I may have been put into a 'problem file' which would explain why I have yet to receive a service call. Also, he informed me that neither the majestic nor defender need serviced for two years from the initial purchase.
Cassandra
Sandy,#7Author of original report
Wed, December 02, 2009
In December 2008, when I received the response from Terry Targett, CEO of Micron Filtration, and the one year supply of free filters, he had also enclosed a copy of the key terms of my payment plan. He stated that I was shown, and had received, a copy of these terms when I purchased the Filterqueen. My husband (who was present during the entire presentation) and I agreed that we had never seen, much less been given a copy of, this document.
This new information proves that not only was I lied to about the interest rate, but Nick, the salesman, withheld information from me. Also, this poses a question. When I contacted Steven, the manager at Micron Filtration, the day after my purchase and asked him to send me the terms of my payment plan in writing, why did he not inform me that I should have received these documents when I purchased the Filterqueen? Possibly for the same reason that these 'key terms' were never faxed to me like I was told that they would be.
Micron filtration Technologies Inc.
Vancouver,#8UPDATE Employee
Wed, November 25, 2009
Dear Cassandra,
Here at Micron Filtration Technologies we are sad to hear you are having troubles with the payment of your machine. All payment issues cannot be dealt with by Micron in anyway. This is all based on a variable interest rate that G.E. Finance sets. We have zero control over the interest rate they have chosen. You did have an entire year to pay off the system, which is exactly what was promised in the contract with G.E. Finance. This contract that you signed was at convenience to you to allow you to pay off the system in a full year at no interest. It is not Micron Filtration Technologies fault that you could not pay it off within that year.
Your interest rate is dependent on your credit score and the finance company. We have taken considerable actions,
under our code of ethics, to remove Nick and Steven from our business
environment.
Since this is approximately one year after you have purchased your product; it is time for your yearly FREE service check up to make sure your machine is working 100% as if it were brand new. This is our service guarantee to you for purchasing our product. This is unmatched in the service industry and is our commitment to you. Also I am happy to hear that you did recieve your year supply of filters for free, which you mentioned earlier in this forum.
We are an "A" member of the BBB (Better Business Bureau) since 1999. We have NO unresolved complaints and rectify our complaints quickly and efficiently within 48 hours. We are a member of the BBB due to our outstanding relationship with our customers.
Sincerely,
Micron Filtration Technologies Inc.