Danny Christofano
Hunt Valley,#2REBUTTAL Individual responds
Fri, August 07, 2009
I am personally appalled at this posting. Mid Atlantic Waterproofing has been providing waterproofing services for nearly 50 years and has annual revenues approaching $50 million dollars with very few complaints. This particular customer fall into the "impossible to please" category. Mid Atlantic Waterproofing is a AAA Torch Award Member with the Better Business Bureau. This customer is attempting to disparage my name and my company by accusing me of unethical behavior. This customer freely signed the financing agreement and was given a copy and had up to 3 days to cancel this contract according to Maryland Consumer Protection Law. This customer also has made numerous calls to he service department requesting the "convection ports" be installed. These ports are used only in cinder block construction not SOLID STONE BLOCK as there are no hollow cores in which to insert them. This was also discussed at the time of the inspection and during the installation process. His temperament is best described a unreasonable. This customer is an absentee owner of rental property in Baltimore City where the work was completed and inspected by the quality control department of Mid Atlantic Waterproofing. The allegations are untrue and unfounded.