Complaint Review: Midwest Diesel Engine Rebuilding - Fenton Michigan

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to National Diesel Engine for its full commitment to quality customer service.

Ripoff Report's discussions with National Diesel Engine have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. National Diesel Engine listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

National Diesel Engine 's Principal Mr. Steve Spencer has informed us that his personal philosophy is that his customers complete satisifaction is at the heart of the business. Mr. Spencer feels it is critical to listen to his customers and respond properly. By always putting his customers first Mr. Spencer hopes their business will maintain as a successful business both now and for many years to come.



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Steven Spencer during an onsite inspection held by a third party verification company with no biases toward National Diesel Engine.

National Diesel Engine is a company closely associated with Midwest Engine as well as Superior Diesel Reman. National Diesel Engine focuses on remanufacturing heavy duty diesel engines at an affordable cost for the consumer. In house they average rebuilding four to five engines a week. Their facilities allow for complete manufacturing of the engine as well as thorough testing, detailing, and crating of the product. Steven Spencer stated the following in regards to his company, "our vision is to offer an alternative to our customers in this industry. Where they don't have to go to the manufacturer, but they can go to a third party source and get the same quality at a fraction of the cost.”



Leads for National Diesel Engine are acquired solely through Google search, "we don't actually pursue customers...they come to us." This is mainly due to the companies quality reputation and hands on process with their valued customers. A potential client can inquire with National Diesel Engine and after gathering information the customer is provided with a quote. If the quote is accepted, "we take care of everything from that point. We handle all the shipping, logistics, getting their old engine picked up, and the new one delivered...once you give us the go ahead we will handle everything from there." Not only does National Diesel Engine offer quality services but they provide them at a 20-30% discounted rate of the average engine manufacturer.

CUSTOMER CARE & COMPLAINT RESOLUTION FROM NATIONAL DIESEL ENGINE

During the onsite interview Mr. Spencer was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Spencer stated, "whenever your dealing with human beings and machines mistake are going to happen." Mr. Spencer went on to describe a situation where a customer purchased a engine, and while it worked perfectly in the facility after two weeks of use a problem with the injector arose. This engine was covered under a warranty with National Diesel Engine, "we use warranties to show [our customers] how well we will take care of their product." In this instance National Diesel Engine replaced all six injectors, although only one needed replacing. This is not a common complaint for National Diesel Engine.

When asked to comment on complaints posted on Ripoff Report's website Mr. Spencer explained that he believes the comments are from a past employee who was not adhering to their high standards of customer service, "I as the owner trusted him...once we became aware of [poor customer service] we dismissed him." In order to preserve their quality reputation and offer their customers an additional level of service National Diesel Engine instituted a new practice, "to protect ourselves and to ensure our customers as our engines are being built we are photographing and documenting every step of the way." This allows for customers to truly be apart of the entire process of manufacturing.

National Diesel Engine is proud to be apart of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Spencer further explained by stating, "I'm already impressed...we're hoping that by becoming apart of Ripoff Report's advocacy program that we will actually have an opportunity to address these [complaints] head on." Mr. Spencer concluded, "I think it's going to be very big for us. I think it will put a lot of customers minds at ease as well as potential customers.



NATIONAL DIESEL ENGINE / STATEMENT FROM STEVE SPENCER

"We are one of the top independent heavy duty engine remanufactures's in the industry. With us, you'll always receive our best efforts to ensure your experience meets and exceeds your expectations. We currently have our reman engines working all over the world. Please take time to review our site, learn some more about us and our company, understand our history and see how we can help you with all your heavy duty engine needs.”

National Diesel Engine’s Team have expressed that they feel very confident doing their job. National Diesel Engine takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Steve has always provided a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Spencer is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers.”

Ripoff Report was pleased to learn that National Diesel Engine's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM NATIONAL DIESEL ENGINE

National Diesel Engine recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, National Diesel Engine has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.



In summary, after our review, which included discussions with Steve Spencer, Ripoff Report is convinced that National Diesel Engine is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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