We called a locksmith to change the cylinders in our lock, he came out put a screwdriver in the pin hole and broke it so we couldn't get the lock off to service it and put it do on, we had to get a new lock. My husband told the man he was going to check with me about what I wanted to do and the man drove away.
We called the company and they said that wasn't right and they would make it right. The company man said he'd call back in a half hour with a game plan. He never called. The next day we got a real locksmith to fix everything and called the company back but could not get a return call. The company has no address, the people who answer the phone won't give out any information so sadly we got totally screwed.