- Report: #1153086
Complaint Review: Modern Office Furniture - Eden Prairie Minnesota
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Author Not Confirmed
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Modern Office Furniture
6900 Shady Oak Rd. Eden Prairie, 55344 Minnesota, USA
Phone:
800-443-5117
Web:
modernofficefurniture.com
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Modern Office Furniture Returns sold as new. Eden Prairie Minnesota
I ordered the Elastic Mesh Synchro Chair from Modern Office Furniture, Eden Prairie,MN. It arrived in a very blemished but seemingly in a functional condition. I assembled the chair and soon had a long list of problems. The most noticeable was the backrest w/ faulty weld and bend in the angle iron. The whole chair appears to sag to the right. The right armrest was very loose, and leaning back CRUNCH-PING !!! It sounds like the spring is breaking, but it only gets stuck w/ loud noises upon gaining freedom. This chair contained new parts and old parts. They knowingly sold me a RETURN as a new item. To send this item back requires separating the pneumatic lift from the wheel base. VERY DIFFICULT, if at all possibe. Most people would write it off and accept this RIPOFF, if only because it is so difficult to disassemble. I won't EAT a RETURN from one of thier more favored clients. This manufacturers defect should not be dumped upon a good customer.
1 Updates & Rebuttals
Alex
Butte,Montana,
Modern Office Made Good
#2Author of original report
Tue, February 03, 2015
Modern Office promptly rectified the problem. I acted in haste going to ripoff report. I should have known Modern Office would address my concerns in a professional way. They deserve their stellar reputation.
