I bought new TOYOTA Camry 2009 from Motorcars Toyota in Cleveland Heights in October, 2009. 5K interval maintenances were provided by service department of Motorcars Toyota.
There were several problems with my TOYOTA Camry 2009 before 36,000mile. Around 30,000miles, all tires were worn out. Rear break pad was worn out because mechanical part froze and rubbed against it, that I was told by service staff. The fact is that it was worn 78% during 5,000 mile driving in the summer and normal condition. This is NOT normal brake wear.
I called service manager in Motorcars and Toyota Customer Ownership Experience Center several times, to express quality concerns and request reimbursement for those low quality or defective items under warranty. My concerns, complaints and requests have not been taken care of, and it seems that no one is genuinely willing to address my grievances. The Dealer advised me to call the Center, and the Center advised me to call the Dealer. Toyota and its representatives are playing Hot Potato with those issues that have stemmed from the low-quality or defects inherent in their product, and no one associated with Toyota is taking the responsibility for that.
As for break issue, they claimed that break pad are not covered by warranty, but they ignored the fact that the frozen mechanical part caused break wear instead of normal wear. Once I was told by a representative in Toyota Customer Ownership Experience that I would be sent some paperwork, however, I have not received any of said paperwork to date.
As for tires issue, when I contacted Toyota, Toyota representatives told me I should seek warranty with tires manufacture, but would not inform me of the make, model, or manufacturer of the tires OR any other information regarding warranties for specifically the tires. Toyota, as the manufacturer and distributor of the car as a whole, has the burden of ensuring that the products, the cars, that it distributes, as well as the components that Toyota chose to use in the production of the car, are up to par with its standards of quality. The warranty that covers the car is supposed to be an assurance of the overall quality of the cars that Toyota markets. For Toyota to claim that the tires on a Toyota vehicle are solely the liability of the company that first manufactured them and not a responsibility or concern of Toyota’s is like saying the customers should seek compensation from the tree from which the gum that made the rubber came. Toyota incorporated the tires into the car and into the warranty, and Toyota is now trying to push its responsibility onto someone else through this drawn-out impasse.
How low quality of Toyota Camry 2009 and how bad experience I have with Toyota representatives.
Karl
Highlands Ranch,#2Consumer Comment
Mon, March 14, 2011
was posted at Ripoff Report on October 26, 2007.
Anyone can type in 281113 at this site and read it. The poem is about Toyota's defective vehicles. It appears that the poem is true and accurate, wouldn't everyone agree?
Thank You
Steve
Bradenton,#3Consumer Comment
Mon, March 14, 2011
Amy made several references to "break" pads.
"Breaks" are not covered under any warranty.
Did you mean "brakes"?
Cars have BRAKES, people take BREAKS.
Anytime you have a problem where the company or campanies involved pass the buck, you really need to stay off the phone.
These complaints need to be in writing, and sent via certified mail, return reciept requested. Be sure to put the certified# on the letter itself, and keep a copy for your records, as this proves exactly what you sent. This procedure protects your rights if action needs to be taken in court.
Ronny g
North hollywood,#4Consumer Comment
Mon, March 14, 2011
Actually, Karl mentions something about a 2003 Sequoia recall which I
could find info regarding a voluntary recall if I 'GOOGLE' it..
TORRANCE, Calif., April 28, 2010 – Toyota Motor Sales (TMS),
U.S.A., Inc., today announced it will conduct a voluntary safety recall
on approximately 50,000 early-2003 Model-Year Toyota Sequoia sport
utility vehicles to upgrade program logic in its Vehicle Stability
Control (VSC) system.
The VSC system can help control a loss of traction in turns as a
result of front or rear tire slippage during cornering. In vehicles
without the upgrade, the VSC system could, in limited situations,
activate at low speed (approximately 9 mph) for a few seconds after
acceleration from a stopped position and, as a result, the vehicle may
not accelerate as quickly as the driver expects. There have been no
reported injuries or accidents as a result of this condition.
And, as far as a 2009 Camry only regarding the floor mats and sticky accelerator pedal...
Field workaround for sudden unintended acceleration
Different "workarounds," user actions that ameliorate or prevent a
negative, previously unforeseen circumstance, have been suggested as
temporary fixes:
Putting the car's transmission in neutral during out-of-control acceleration disengages the gears;[78]Turning the ignition to the ACC (accessory) position, which, while
cutting power to the engine, will also disable the power steering and
the brake assist.Turning the ignition key to the OFF position, which will also cut
power, but may cause lockage of the steering wheels and will also
disable the power steering and the brake assist.[79]
On whether braking alone may fail to stop affected vehicles, a driver
account in the Los Angeles Times claimed that the attempt to stop a 2005
Camry was unsuccessful with both the brake and emergency brake.[80] However, tests of the Camry by Car and Driver
in 2009, attempting to use the brakes to stop acceleration of a
purposely-stuck throttle at 70, 100, and 120 mph, found that the test
driver was able to reduce speed to 10 mph in all instances, and in the
70 and 100 mph tests, stop the car completely.[81][82]
The Camry's braking distances with a purposely-stuck accelerator were
also shorter than that of the Ford Taurus' regular stopping distance.[81] Car and Driver
concluded that, based on their emergency stopping tests, the Camry's
brakes could overcome the accelerator in all cases even without a brake
override, and that stopping distances with a wide-open throttle were
largely indiscernible from regular braking.[81]
In 2010, Edmunds.com also tested the stopping distances of a Toyota
Camry SE V6 with a purposely stuck wide-open throttle. Their tests found
that the car's brakes could override a stuck accelerator and bring the
car to a stop. Although the transmission downshifted and the engine
continued to propel the car, stopping distance compared "favorably to a
normal panic stop on wet asphalt."[83]
Edmunds.com did note that switching to neutral was the best option,
given that average drivers may not press the brakes as firmly, and
lighter presses will simply wear the brakes down.[83] The German
Commission on Technical Compliance (TÜV) of Rheinland also tested the
stopping distance of Toyota iQ, Aygo, Yaris, Auris, Verso, Avensis and
RAV4 models.[84] With the accelerator purposely jammed to 80% of maximum speed, each vehicle was able to brake safely to a halt.[84]
The TÜV findings indicated that each model met the legal requirements
for deceleration and stopping distances, and that all Toyota models
tested had brakes which could override a stuck accelerator.[84]
Karl
Highlands Ranch,#5Consumer Comment
Wed, March 09, 2011
make sure to 'Google' all of the following on the web-
WHISTLEBLOWER: TOYOTA-GM PLANT HID DEFECTS
MY LEXUS IS DEFECTIVE (Watch the 9 minute 34 second video.)
CONSUMER COMPLAINTS ABOUT TOYOTA AIRBAGS
RECALLING TOYOTA'S RECALLS: OVER 14 MILLION VEHICLES RECALLED CHEERSANDGEARS
Good luck to you!
********************************* TOYOTA ALERT ********************************
*Don't forget to 'Google' this- TOYOTA TWITTER SLUDGE, and go to that site every day to stay updated about Toyota.
Thank You
Ronny g
North hollywood,#6REBUTTAL Owner of company
Wed, March 09, 2011
But nothing I can find anywhere in an online internet search tells of any problems with a 2009 Camry having excessive tire wear or as Karl suggests... "tires falling off"
Actually, Karl mentions something about a 2003 Sequoia recall which I could find info regarding a voluntary recall if I 'GOOGLE' it..
TORRANCE, Calif., April 28, 2010 – Toyota Motor Sales (TMS),
U.S.A., Inc., today announced it will conduct a voluntary safety recall
on approximately 50,000 early-2003 Model-Year Toyota Sequoia sport
utility vehicles to upgrade program logic in its Vehicle Stability
Control (VSC) system.
The VSC system can help control a loss of traction in turns as a
result of front or rear tire slippage during cornering. In vehicles
without the upgrade, the VSC system could, in limited situations,
activate at low speed (approximately 9 mph) for a few seconds after
acceleration from a stopped position and, as a result, the vehicle may
not accelerate as quickly as the driver expects. There have been no
reported injuries or accidents as a result of this condition.
And, as far as a 2009 Camry only regarding the floor mats and sticky accelerator pedal...
Field workaround for sudden unintended acceleration
Different "workarounds," user actions that ameliorate or prevent a
negative, previously unforeseen circumstance, have been suggested as
temporary fixes:
Putting the car's transmission in neutral during out-of-control acceleration disengages the gears;[78]Turning the ignition to the ACC (accessory) position, which, while
cutting power to the engine, will also disable the power steering and
the brake assist.Turning the ignition key to the OFF position, which will also cut
power, but may cause lockage of the steering wheels and will also
disable the power steering and the brake assist.[79]
On whether braking alone may fail to stop affected vehicles, a driver account in the Los Angeles Times claimed that the attempt to stop a 2005 Camry was unsuccessful with both the brake and emergency brake.[80] However, tests of the Camry by Car and Driver
in 2009, attempting to use the brakes to stop acceleration of a
purposely-stuck throttle at 70, 100, and 120 mph, found that the test
driver was able to reduce speed to 10 mph in all instances, and in the
70 and 100 mph tests, stop the car completely.[81][82]
The Camry's braking distances with a purposely-stuck accelerator were
also shorter than that of the Ford Taurus' regular stopping distance.[81] Car and Driver
concluded that, based on their emergency stopping tests, the Camry's
brakes could overcome the accelerator in all cases even without a brake
override, and that stopping distances with a wide-open throttle were
largely indiscernible from regular braking.[81]
In 2010, Edmunds.com also tested the stopping distances of a Toyota
Camry SE V6 with a purposely stuck wide-open throttle. Their tests found
that the car's brakes could override a stuck accelerator and bring the
car to a stop. Although the transmission downshifted and the engine
continued to propel the car, stopping distance compared "favorably to a
normal panic stop on wet asphalt."[83]
Edmunds.com did note that switching to neutral was the best option,
given that average drivers may not press the brakes as firmly, and
lighter presses will simply wear the brakes down.[83] The German Commission on Technical Compliance (TÜV) of Rheinland also tested the stopping distance of Toyota iQ, Aygo, Yaris, Auris, Verso, Avensis and RAV4 models.[84] With the accelerator purposely jammed to 80% of maximum speed, each vehicle was able to brake safely to a halt.[84]
The TÜV findings indicated that each model met the legal requirements
for deceleration and stopping distances, and that all Toyota models
tested had brakes which could override a stuck accelerator.[84]
Karl
Highlands Ranch,#7Consumer Comment
Tue, March 08, 2011
the tires will not necessarily last as long as they should, right? If the car has defective parts where the tires are located, then the tires may wear excessively and could even fall off of the vehicle, correct?
You can 'Google' this- TOYOTA AVOIDS 2003 SEQUOIA RECALL, and watch that video on the web to see that this is true. The entire wheel fell off of that Toyota Sequoia on I-95, right?
Toyota has recalled over 14 Million vehicles in the last two years, correct? So it would be safe to assume that your car may have had some type of a defect that resulted in abnormal tire wear, wouldn't you agree?
Good luck to you!
Robert
Buffalo,#8Consumer Suggestion
Tue, March 08, 2011
You bring up an interesting theory that has precedence in case law-remember the Ford/Bridgestone tire fiasco??? But I'm curious about your tire wear during this 30,000 miles.How often did you have your wheel alignment checked/adjusted?
How often did you check your tires for proper inflation? How often did you have the tires rotated?
I've been purchasing new vehicles since 1974 and every new vehicle I purchased clearly stated that the tires were warranteed by the tire manufacturer.
Flynrider
Phoenix,#9Consumer Comment
Tue, March 08, 2011
I think I see the issue here (at least in regards to tires). You have an idea of what you think the Toyota warranty should cover. That differs substantially from what the warranty actually covers. I would venture to guess that you have not even bothered to read your car's warranty or you wouldn't be posting such uninformed nonsense here.
I know of no manufacturer that warrants the tires that come with a new vehicle. Since you know so much about how warranties work, perhaps you can give us an example of one that does.
Cory
San Antonio,#10Consumer Suggestion
Mon, March 07, 2011
" As for tires issues...Toyota would not inform me of the make, model or manufacture of the tires or any other information regarding warranties. Here's a suggestion. Walk out to car. Bend down next to tire. Read lettering ON TIRES. Said L-E-T-T-E-R-I-N-G will TELL YOU the; make, model or manufacturer of said tires. I know that's a real burden but try it. Also, EVERY new vehicle I've ever purchased had a tire manufacturer's warranty card either in the glove box or in the vehicle's handbook telling you what steps to take concering tire warranties. Here's another suggestion. Sit in car. Open glove box. Look for tire warranty card. By not bothering to either take the time to actually LOOK at your tires to see who MFG them or looking in the glovebox, I don't think I'd be taking your complaints all that seriously either considering BOTH come under "wear" items under the vehicle's warranty.