Complaint Review: Mountion Rose Herbs - Eugene Oregon

After several years as a grower for MRH and a customer, I have had a shocking and horrible experience with Mountain Rose Herbs and their distributor, Life Source in Salem Oregon. I purchased bulk 1 gallon of almond oil from Life Source.  They kept forgetting my order so it took over a month to get the order placed.  When I received the order it was very apparent that something was wrong with the almond oil. The seal was not there, just white tape around the lid. I dispense it to my cats who normally cannot get enough almond oil.  It is good for their coats and digestive.  I also use it on my hair and my entire body.  My cats would have nothing to do with the new almond oil I purchased from Life Source. The oil also did not absorb into my skin.  I did not use it on my face or hair.  It had Mountain Rose Herb's label on it.  My husband returned the bottle for me and we were given another 1 gallon bottle of MRH almond oil.  I did use this bottle on my hair and body.  My hair was 3 feet long.  Now it is much shorter and looks like a child took paper scissors to it!  Neither bottle ever smelled like almond oil and the second bottle also did not have the safety seal - only the white tape around the lid.  The cat's had nothing to do with the replacement bottle either.  Jeff at Life Source offered to help me with the damage to my hair, then he became real quiet.  MRH gave me a $120.00 credit but I do believe Life Source sold the bottle to me for $160.00 - or they quoted that.  I paid cash and did not keep the receipt because I have never had an issue like this before.  I need to know what was wrong with the almond oil.  Mountain Rose Herb response to the damage I have sustained is posted in the email I got from them today.  Some of my hair is 1" long now.  How would you feel about being dehumanized by MRH and their supplier??

My response to the below email from MRH:

I have no negative past with Mountain Rose Herbs and Shawn has visited our farm and  used pictures of our plants in your brochures.  I have sold some of the best borage Shawn has ever seen (I still have his emails!) to Mountain Rose Herbs on contract.  Are you sure you do not have me mixed up with someone else??    I have some of the product here and can get it analyzed, but I have no reason to believe that MRH would respond anything other than above reproach.  I need to know what was the issue with that oil?  I have very damaged hair as a result of it.  Sincerely, J

From: Office Manager [email protected]

To: el

Sent: Wednesday, July 31, 2013 7:42 AM

Subject: Greetings

Greetings J,

 

Your credit card was issued a refund for $120.00 on July 18th 2013. Generally if a customer purchases one of our products through another company we ask that any refunds or exchanges happen through that business, however since we have a long time relationship with you and because of the sensitive nature of this issue we decided to go against our policy and issue you a refund, we have considered this returns case closed. After reviewing your account with us the decision was made by upper management to close your account due to past interactions with you and our staff members. Unfortunately Mountain Rose Herbs will not be able to supply you with your herbal needs, please seek your business elsewhere, thank you for your understanding.

 

Best wishes,

 

Cassie Pointer | Office Manager

[email protected]

__________________

Mountain Rose Herbs

PO Box 50220

Eugene, OR 97405

P/800/879.3337  Ext 131- F/510/217.4012

www.mountainroseherbs.com

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