johndoe
Florida,#2Consumer Comment
Tue, June 05, 2012
http://commerce.senate.gov/public/?a=Files.Serve&File_id=91f76420-7d98-4b49-9320-e331cc803a78
chattycathy
williamsport,#3Author of original report
Wed, May 23, 2012
As my experiences continue. We received a settlement offer for all of our broken items of 550.00 but after one of the supervisors spoke with my husband he was authorized to offer us 750.00. We then received an email to sign with a notary n send it back to the company. At this point I was so sick of their constant run around that we signed the document n mailed it to them signature required. We received confirmation from the usps that they received n signed for it April 5. We heard nothing from them until we called n they informed us they mailed us a check on April 30th n for us to take into account it could take up to 7 days for it to make it to us. After 7 days we called back n was reassured it was mailed on the 30th but to wait up to 10 days. My husband called back last week to be rudely told that we misunderstood the check went to oked on April 30th n she said she had the check in front of her n it would be mailed out the next day n we should receive it in 3 to 4 days. It has now been a week n guess what no check. One of the things they want us to do in the settlement is stop posting negative stuff about them n post we received settlement in our case. So here I am still being ripped off by these companies. Like I said before if you hired me to do this bad of a job for you, you would have fired me. These companies have no interest in correcting their mistakes n they just keep lying every step of the way. Maybe its just time for the court of law. I was willing to take your ridiculous settlement amount to at least know I had a little bit of justice in this whole situation but you can't come through with anything. First you sent the worst packers ever to my home, then you kept my belongings well past the deadline, then you only brought part of my belongings, your employees stole from me for their own use, what wasn't stolen had mass amounts of damage, you overcharged me n didn't reimburse it, n now you won't even pay the amount you agreed to help out n I mean barely help out to replace the damaged items. I have proven the overcharges were trumped by the driver who delivered my belongings in pa from his own mouth to you on the phone standing in front of me, it was proven that my belongings were delivered late which you deducted nothing, it was proven through pictures n documents of all the broken items, there is nothing else left for me to prove. All you have proven is you ripped us off n don't right your wrongs. You just keep giving us the run around. Enough. No more.
United States Van Lines
Florida,#4REBUTTAL Owner of company
Wed, March 07, 2012
Our team extends our deepest apologies for failing to meet your expectations and the displeasure with your overall moving experience. Please be advised that your claim has been processed and you will be notified of the outcome in documentation. We would like to express gratitude for allowing us an opportunity to be your service provider for your relocation and the opportunity to rectify your issues. You are welcome to contact our office in regards to our response at 1-888-332-2850. Our team is at your disposal.
Thank you.
United States Van Lines Relocation Division
United States Van Lines
Florida,#5REBUTTAL Owner of company
Tue, February 28, 2012
After many failed attempts at contacting the customer to resolve the issue, our representative left a voicemail. We will attempt to contact customer again. In regards to the claim being rejected; any claim that was filed was never denied. The claim has been received and is still in the processing stage. We're sorry for any inconvenience this may have caused.