We did everything they asked, ie :faxing my ID to prove the car was his/ours, authorizing him to pick up the car! They knew he was a young man and tried to take advantage of him! I had to send my grown 6'6" 280lb son that lives in LA down there to speak for hi because they wouldn't even talk to him like he was a man!!! They knew I was far away and couldn't get to my youngest son!! They gave him the run around, said the fax machine was in use because the credit card machine was in use, etc, etc, all while adding up the charges in order to collect more money from him after hour!!!! Dirty!!!! I telephoned the Police and asked them to get involved!