Kevin Crysler
Millersville,#2REBUTTAL Owner of company
Sun, January 16, 2011
Forgive me if this appears more than once. I submitted a report but it does not seem to have posted.
I bought this company in July 2010, about a year after this incident. I was updating my company profile on line when I came across this. Ouch!
Fortunately, most of what I have found online has been positive, but one unhappy customer is one too many.
I don't think this person works for us anymore, because I have great technicians - total pros, and this doesn't sound like one of my guys. Worst part of this report is that the work was done badly. IF the work had been done well, it could take 6-8 hours to replace 6 fixtures, hang 2 mirrors and install a vanity. But this was clearly not quality work.
What really shocks me is the company's response. This is not the way I do business. If a customer is unhappy, I want to hear from them. I will go to the home, look at the problem and do whatever it takes to get it fixed.
Perhaps that is why our company won an Angie's List Super Service Provider Award for 2010.
If I can track this person down, I will call her - even after all this time, I want to see if there is anything I can do to make it up to him or her.