Complaint Review: Mr. Quick Tune - bartlett Tennessee

I wouldn't say Phil and I are "Buddies";  we're certainly not enemies but we've never gone out to hoiste a few.  Whatever!  I was taking my car to Mr. Quick Tune before Phil owned it.

One thing I neglected to mention in my last post is that once you pay your mechanic, to avoid a mechanic's lien, and you're not happy with the work or whatever, go to court!

I have a solution that should stop all this h*o-hah:  You can take your car to another mechanic! 

I'm not going to change your opinion of Mr. Quick Tune or Phil but if you need a mechanic, go to your dealership.  They are all certified as Mr. Quick Tune's folks are and they are familiar with the make and model of your vehicle.

So, facts are facts and we have yours and mine and that's that!

Wiley

The facts are: Mr. Quick Tune repeatedly put faulty parts on my car!
Mr. Quick Tune repeatedly expected me to pay labor fees for something that was their fault, not mine!
Mr. Quick Tune refused to honor the warranty on the faulty part that they put on my car!
These are facts that cannot be disputed.
Just because Mr. Winters is buddies with Phil doesn't mean squat.

To WHOM it may concern,

I am a trained shade-tree mechanic.  I have dealt with Phil (the owner) for over 5 years.  Although I know enough to rebuild a Mazda RX-7, I know enough about the Jeeps I own to pretty much diagnose problems.  Phil has suggested things for me to try, when he could have said "just bring it in", and assisted me in troubleshooting other automotive issues.

Phil did refuse to install spark plugs that I had purchased from NAPA but when he explained that he could not GUARENTEE the parts, I understood.  If the part fails I can go to Phil, and I have, and say "this doesn't work!".  Don't get me wrong, parts are parts and you may buy a new part from AutoZone or PartsRUs and you may get a bad part;  Welcome to the world!  If Phil installs a bad part, he will, and has, make it right.

While I was in Iraq, he went an extra mile to help out my family.  When my kid calls me on his cell phone and says "I'm broke down on Stage Road!".  I'm 5,000 miles away.  I tell and he calls Mr. Quick Tune and leaves a message on his machine.  Before he can call his mother, Phil's on the phone with him.

You can gripe about Phil.  That's why he and I served in the military;  so you can gripe!  Please do, your right to do so has already been paid.  I've been around machines and mechanics long enough to know a good one when I see one.  The greatest compliment I can pay to Phil and his crew is that they say they are Christians and, unlike most of us, they ACT like it!!

By the way, if you don't pay your mechanic they CAN by LAW file a mechanic's lien.  This automatically goes before your bank's lien.  They can repo your car and there's nothing the bank can do about it!  Welcome to the "Big Boy" world!

Take it to Phil?  I plan to in a week or so!

Wiley Winter

Bartlett, Tennessee

To WHOM it may concern,

I am a trained shade-tree mechanic.  I have dealt with Phil (the owner) for over 5 years.  Although I know enough to rebuild a Mazda RX-7, I know enough about the Jeeps I own to pretty much diagnose problems.  Phil has suggested things for me to try, when he could have said "just bring it in", and assisted me in troubleshooting other automotive issues.

Phil did refuse to install spark plugs that I had purchased from NAPA but when he explained that he could not GUARENTEE the parts, I understood.  If the part fails I can go to Phil, and I have, and say "this doesn't work!".  Don't get me wrong, parts are parts and you may buy a new part from AutoZone or PartsRUs and you may get a bad part;  Welcome to the world!  If Phil installs a bad part, he will, and has, make it right.

While I was in Iraq, he went an extra mile to help out my family.  When my kid calls me on his cell phone and says "I'm broke down on Stage Road!".  I'm 5,000 miles away.  I tell and he calls Mr. Quick Tune and leaves a message on his machine.  Before he can call his mother, Phil's on the phone with him.

You can gripe about Phil.  That's why he and I served in the military;  so you can gripe!  Please do, your right to do so has already been paid.  I've been around machines and mechanics long enough to know a good one when I see one.  The greatest compliment I can pay to Phil and his crew is that they say they are Christians and, unlike most of us, the ACT like it!!

By the way, if you don't pay your mechanic they CAN by LAW file a mechanic's lien.  This automatically goes before your bank's lien.  They can repo your car and there's nothing the bank can do about it!  Welcome to the "Big Boy" world!

Take it to Phil?  I plan to in a week or so!

Wiley Winter

Bartlett, Tennessee

I have purposely waited to respond to Mr. Quick Tune's rebuttal of my complaint for this reason...
The alternator that I had to purchase from Auto Zone and replace myself last Feb. is still running great 6 months later. -Proof that Mr. Quick Tune was putting faulty parts on my car.

The alternators they kept putting on my car kept needing replaced approximately every 4 months. The first replacement was in May, 2009. I paid for the alternator and the labor with no complaint. When that alternator went out 4 months later, they replaced it and tried to charge me labor fees again. I refused to pay labor fees because nobody should have to pay charges for labor twice when the problem was the company's fault for putting faulty parts on somebody's car. When the alternator that was installed in Sept, 2009 went out again 4 1/2 months later in Feb, 2010, Mr. Quick Tune refused to honor the warranty for replacement. Their excuse was because I had refused to pay the labor fees in Sept, 2009 and also they said my car was being used for commercial use, which voided the warranty. The statement about my car being used for commercial business is an absolute lie. I used to work for a lock-out company and did use this car for business. However, I quit working for that company in Jan., 2009. I began working as a hairstylist in Feb, 2009, and any kind of work related driving I have driven since then, including at the time of the first alternator replacement in May, 2009, is to and from the salon with which I'm employed.
Furthermore, if anyone wants some insight about which one of us has the "abrasive personality", (as, Phil, the owner of Mr. Quick Tune put it) they need only look at Dave's complaint that he filed on this site against Mr. Quick Tune on July 3, 2008. -It will tell you anything else you may want to know in regards to avoiding this company at all cost!

There are a few important facts left out by the person making this complaint. First is that the vehicle is being used for commercial use I.E. for a lock out service or pizza delivery (someone that drives out to your car and unlocks it when you have locked your keys inside) and uses a add-on light much like a pizza delivery vehicle. This in it's self should and would nullify any warranty. But we did not void the warranty on Sept. of 2009 and had no intention to at any point in time. However when the repairs where made on Sept 2009 Ms. Jobe refused to pay for the labor that is not covered under the 1 yr. parts warranty supplied by the manufacturer. Labor is warrantied for 90 days this is very standard  in the repair industry (not just auto repair) and is documented on all sales receipts. Also the tow charge is never covered after a reasonable time when a part is defective and replaced under a warranty claim (what is a reasonable time, in my opinion about a month but you will see we extended that for Ms Jobe). It is our policy that if any service is not paid for the warranty is null and void. This was not explained to Ms. Jobe because she would not listen when she came to Mr. Quick Tune to pick up her car in Sept 2009. It should be noted that in Sept we (Mr Quick Tune) tried to come to a reasonable solution with Ms Jobe by first removing the tow charges and second by cutting the labor in half. Ms Jobe disputed all charges. She became so disruptive in the cashier area, by saying "I don;t have any money and I should not have to pay anything." The cashier just gave her the keys so she could take her car and leave the area so other good paying customers could be served. When Ms. Jobe called Mr. Quick Tune again in Feb 2010 with her abrasive personality complaining that the alternator was bad again we did not honor any warranty service due to the fact that WE WERE NOT PAID FOR PREVIOUS SERVICES IN SEPT 2009, INCLUDING TOW CHARGES AND DISCOUNTED LABOR CHARGES (THAT WAS OUT OF WARRANTY BY 2 MONTHS TIME).  As previouly stated all warranty on the alternator became null and void because Ms. Jobe refused payment for charges on services rendered in Sept 2009 and the vehicle is used for commercial use with a stress on the electical systems with the added roof display light for Pop A Lock or Pizza Hut or Papa Johns, which ever it may be.

 To address the comments by made by RED DEER yes there could and most likely is a problem, the roof mounted light could be asking the alternator to do more then it was made for, or she could be running the battery low by not turning that same light off when she stops to perform her delivered services. The alternator is not made to recharge a battery only to supply voltage to the vehicles electrical systems when the vehicle is running .This fact is so important that every alternator comes with instructions to test battery and RECHARGE battery if needed. I noted that in Ms Jobe rebutted to your comments she never mentioned the addition of a service light , much like she failed to give all the facts about why the warranty was not honored.

I'm sure that ms Jobe's next rebuttal would be that I should have just handed her a new alternator and she would have put it on, but that is not how warranties work I have to see the alternator not working , give the test results and readings to the maufacturer and install the new alternator.

No, this story is missing NOTHING. 1)I have no "huge" stereo in my car. Just a regular one that came with it. 2)My battery is barely over a year old. 3)There is no electrical short that "comes and goes". 4)As for the belts being installed too tight or too loose- If they were, it would be because the mechanic at Mr. Quick Tune didn't adjust them properly when he installed the alternator!
Now lastly, these people replaced my alternator WITH a 1 YEAR written warranty- Then they refused to honor it. Nothing more need be said.

This report bothers me, alternators do not just fail, there is always an underlying cause, be it mileage, time, overload, abuse etc. So the story is missing something, a huge four sub stereo? A refused battery replacement? An electrical short that comes and goes? Belts installed to tight or to loose, and so on. 

Alternators are rated at peak output, but most will not survive operating at that level for more than a few minutes. There is a reason this alternator has failed again and again, and I bet this is the reason for the warranty refusal. It would be quite interesting to hear from the shop why...