Greg
Middletown,#2UPDATE EX-employee responds
Fri, February 06, 2004
Called Back? Gee I Can't believe a MR.T acting this way, They must be taking lessons from another franchise. Or AJ or maybe Vernon but naw not him. When you found the addition hard part damage did you call the customer back and explain that there was additional damage and offer to save the parts? If not why if I was going to charge a customer almost twice as much as I had said it was going to be and that we had agreed upon I would have at least said something to the person. What does the lien holder have to do with it? I mean was the car owner back so far in their payments that the holder of the loan was looking for it or did you call to say that the owner had left the car and was refusing to pay a repair bill, In hopes of getting your money some other way?
Jacqie
Phoenix,#3UPDATE Employee
Thu, February 05, 2004
Marceia was given an estimate prior to the transmission inspection per her request to get an idea of cost $900 for a soft part overhaul. Once the diagnoisi was performed a price was given to rebulid the transmission up to specificatios $2400, included hard part damage. The repair was authorized by the customer. Upon completion the customer was contacted to p/u to no avail, the lienholder was contacted at that point, then the customer finally did p/u and pay the bill. The customer was verbally abusive.
Jacqie
Phoenix,#4UPDATE Employee
Thu, February 05, 2004
Marceia was given an estimate prior to the transmission inspection per her request to get an idea of cost $900 for a soft part overhaul. Once the diagnoisi was performed a price was given to rebulid the transmission up to specificatios $2400, included hard part damage. The repair was authorized by the customer. Upon completion the customer was contacted to p/u to no avail, the lienholder was contacted at that point, then the customer finally did p/u and pay the bill. The customer was verbally abusive.
Jacqie
Phoenix,#5UPDATE Employee
Thu, February 05, 2004
Marceia was given an estimate prior to the transmission inspection per her request to get an idea of cost $900 for a soft part overhaul. Once the diagnoisi was performed a price was given to rebulid the transmission up to specificatios $2400, included hard part damage. The repair was authorized by the customer. Upon completion the customer was contacted to p/u to no avail, the lienholder was contacted at that point, then the customer finally did p/u and pay the bill. The customer was verbally abusive.
Jacqie
Phoenix,#6UPDATE Employee
Thu, February 05, 2004
Marceia was given an estimate prior to the transmission inspection per her request to get an idea of cost $900 for a soft part overhaul. Once the diagnoisi was performed a price was given to rebulid the transmission up to specificatios $2400, included hard part damage. The repair was authorized by the customer. Upon completion the customer was contacted to p/u to no avail, the lienholder was contacted at that point, then the customer finally did p/u and pay the bill. The customer was verbally abusive.