- Report: #1137588
Complaint Review: MSC CRUISES - FORT LAUDERDALE Florida
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Author Confirmed
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MSC CRUISES
6750 N ANDREWS AVE., #100 FORT LAUDERDALE, 33309 Florida, USA
Phone:
1-877-665-4655
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MSC CRUISES MSC CRUISE LINES, MSC CRUISES USA TOO MUCH LUGGAGE, OR NOT ENOUGH! FORT LAUDERDALE Florida
We boarded the MSC Divina for our cruise on 3/15/14. When we got to our cabin, we found some other passengers luggage in our room. The cruise line had even made keys to OUR cabin for the other people (the staff had read the other passengers cabin # wrong).
After the other people picked up their luggage, we waited for ours. We finally received 2 of our 3 suitcases. the 3rd one never showed up. We contacted Customer Service and were told that "They would look for it".
The next day when we complained, we were told that it was scanned and on the ship-they will keep looking for it. After a few days they sent out a notice to all (?) the cabins, asking passengers to look to see if THEY had it.
We asked for permission to purchase items that were in the suitcase. We were told NO, that they are not permitted to do this by the Main Office in Florida. We made it home & are getting a run-a round from MSC about the 'Loss of use' & 'the missing items'.
Our suggestion is to use a 'Reliable' Cruise Line-not SMC. We have been on over 50 cruises & this is the first time with Msc & the first time luggage disappeared.
