- Report: #158162
Complaint Review: M&T Bank - Auburn New York
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M&T Bank
237 Grant Avenue Auburn, 13021 New York, U.S.A.
Phone:
800-724-2440
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M&T Bank - Auburn, NY deceptive, bank balance never acurate. Hit me with 350 dollars in insufficient funds fees. Auburn New York
I have had problems with M&T bank ever since I switched over to them from HSBC. My bank balance seems to constantly flucuate, even if I had not made any purchases using the coount in weeks. This is especially annoying when my balance begins to get low. When my balance is low, sometimes when I make a purchase, the amount is authorized and disappears from my account. A couple days later, the money shows back up into my account. Then, a week or so later, the money disappears from my account again. A lot of times when this happens, it makes my account go negative and I get slammed with fees. What I want to know is, if they knew my balance would not cover purchases, why did they allow them in the first place. This bank is completly irresponsible. They are deceptive. I have not made any purchases in over a week. I checked my account balance tonight online, and I found that M&T smacked me with over 350 dollars in fees because the horrible system they used caused my balance to go negative. Never do business with these crooks.
In addition, my balance online is always inacurrate. Half the time I can't even log in. It also usually takes a while for them to respond to email. Sometimes the web site won't even let me send emails to customer service. And, on some days I can't even get access to my money to buy food or the like because my card comes up as being declines because the stupid M&T system is down. They have serious problems and I am getting ready to sue them if they don't correct my problems.
Shaun
Auburn, New York
U.S.A.
In addition, my balance online is always inacurrate. Half the time I can't even log in. It also usually takes a while for them to respond to email. Sometimes the web site won't even let me send emails to customer service. And, on some days I can't even get access to my money to buy food or the like because my card comes up as being declines because the stupid M&T system is down. They have serious problems and I am getting ready to sue them if they don't correct my problems.
Shaun
Auburn, New York
U.S.A.
2 Updates & Rebuttals
Shaun
Auburn,New York,
U.S.A.
I expect to get what I *should* get...
#2Consumer Comment
Tue, September 27, 2005
I'm not at all trying to make a point that people should stay away from banks. And yes, while I know that my experience is not unique, I do know that M&T is a credible bank. Most people probably don't experience what I go through. I should have pointed out, however, that I am not a typical customer. I'm in the bank once a month and move large amounts of cash. I have no problems with the bank tellers (other than the new ones who don't know the systems yet. I usually get inaccurate info from them.) My only probablem is that I cannot deal with a sluggish bank system when I move almost $20,000 a month through the bank. Since I have been with M&T, I've moved well over $150,000 through them. Most of the time, I have no problems with them. But, when 10 or 12 purchases go through despite the fact that there aparently is not money to cover them, then this is a problem. I can deal with the 350 dollars in fees. This is the first time that I have been hit with that much. What I cannot deal with is the fact that I now also have fees from companies claiming that I have ripped them off totalling well over a thousand dollars. I know that I should be keeping my bank register up to date, and after this I will be. But, don't group me in with people who don't understand the system. I have dealt with many banks and have moved hundreds of thousands of dollars since I got my first accounts when I was 10. (Also, I'll admit the large amounts of moneys didn't start moving till I was 18). I'm not bragging or anything. It's just that having dealt with some other, much larger banks, I tend to expect more from people that are holding onto my money. I have no gripe with Ken for posting his rebuttal. I just thought that I should clarify my position. I probablly should have waited a little while before posting the report as well. I was somewhat angry when I did it. But, in any case, good job Ken. You do make some valid points.
Ken
Randolph,Massachusetts,
U.S.A.
Shaun is the perfect example...
#3Consumer Comment
Mon, September 26, 2005
Shaun illustrates the problems which happen when a consumer is not educated in how the system works. Since he doesn't keep track of his own balance, he relies on the online balance, which he rightly notes is rarely correct. The bank has no way of knowing what checks are outstanding, so right off the bat he is screwed is he uses that balance. But beyond that, when he uses his debit card a hold is placed against his account. His money 'disappears'. If the merchant does not process the charge in a timely manner, the hold is automatically dropped. The money is back in his balance... but he still has the outstanding charge. Finally, the charge clears, and the money 'disappears' again, and he is overdrawn because he spent it twice. If a consumer is keeping track of his or her own balance, there is no need to rely on internet or atm balances, you KNOW what you have in the account. With this knowlege, you should be able to view an online balance and see that it is correct, except for the purchase I made which hasn't cleared yet. That's their purpose, not to eliminate the check register. From this viewpoint the bank hasn't done anything deceptive or illegal, but they are guilty, as most big banks are, of not educating the consumer before they let them have a debit card.
