- Report: #927536
Complaint Review: Mullinax Ford of Palm Beach - Lake Park Florida
Reported By:
holyearth -
Palm Springs, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Mullinax Ford of Palm Beach
1210 Northlake blvd Lake Park, 33410 Florida, United States of America
Phone:
866-769-6555
Web:
www.mullinaxford.com
Categories:
Business Rating:
(0)
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Mullinax Ford of Palm Beach Mullinax West Palm Beach Service department is staffed by incompetent techs Lake Park, Florida
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My problems with MULLINAX FORD OF PALM BEACH began when I purchased a used 2005 Ford Escape Hybrid and took it to their service department in July of 2012. The vehicle had some problems that I was aware of while purchasing it. Their certified "Hybrid Mechanic" "Frankie" worked on my vehicle. I specifically requested the certified hybrid mechanic to inspect the ABS/Tone rings on the vehicle as I was quite sure they were responsible for my problem. The certified hybrid
mechanic told me that he inspected the ABS Tone rings personally and they were good. The dealership had my vehicle for 3 weeks and I spent nearly $2,800 on various repairs and maintenance work. At the end of this 3 week and almost $3,000 expense - my vehicle still exhibited the same chief complaint. The service manager advised me that there was
nothing else that could be done to diagnose the issue, and that "sometimes problems have to get worse before they can get better." The dealership did not request assistance from Ford engineers.
The General Manager "Scott Nicolas" looked into the complaint and told me he would send me a 200 some dollar make-good check which I agreed to. Almost 2 weeks later, I never got a check.
To make matters worse, when I took my vehicle to another dealer (a good one), they discovered something that only added to the poor service I got at MULLINAX...The "hybrid battery air filter" is normally inspected as part of a multi-point inspection which was performed no fewer than 3 times at MULLINAX (according to the paperwork) during the course of the almost 3 weeks that they had my vehicle. Again, I spent $2,800 over a time span of almost 3 weeks at the MULLINAX dealership and never once was I told that this air filter needed to be replaced. The air filter, that I have pictures of, was in dire need of replacement. The filter was clogged with leafs and unknown plastic debris. It was dark-gray in color and looked like it had not been replaced in years. I do not think any of the MULLINAX technicians even bothered to inspect this readily accessible air filter.
mechanic told me that he inspected the ABS Tone rings personally and they were good. The dealership had my vehicle for 3 weeks and I spent nearly $2,800 on various repairs and maintenance work. At the end of this 3 week and almost $3,000 expense - my vehicle still exhibited the same chief complaint. The service manager advised me that there was
nothing else that could be done to diagnose the issue, and that "sometimes problems have to get worse before they can get better." The dealership did not request assistance from Ford engineers.
The General Manager "Scott Nicolas" looked into the complaint and told me he would send me a 200 some dollar make-good check which I agreed to. Almost 2 weeks later, I never got a check.
To make matters worse, when I took my vehicle to another dealer (a good one), they discovered something that only added to the poor service I got at MULLINAX...The "hybrid battery air filter" is normally inspected as part of a multi-point inspection which was performed no fewer than 3 times at MULLINAX (according to the paperwork) during the course of the almost 3 weeks that they had my vehicle. Again, I spent $2,800 over a time span of almost 3 weeks at the MULLINAX dealership and never once was I told that this air filter needed to be replaced. The air filter, that I have pictures of, was in dire need of replacement. The filter was clogged with leafs and unknown plastic debris. It was dark-gray in color and looked like it had not been replaced in years. I do not think any of the MULLINAX technicians even bothered to inspect this readily accessible air filter.
