MultiView
Irving,#2UPDATE Employee
Mon, June 06, 2011
Dear Jeremy,
MultiView takes customer complaints very seriously. Unfortunately, as with all fixed fee online advertising, MultiView cannot guarantee your company's online advertisement will result in a guaranteed level of traffic to your company's site. However, MultiView can guarantee that the advertisement you purchased was displayed for the agreed upon duration.
We would like to review the sales call where you state that a MultiView representative lied to you and applied pressure tactics. MultiView records all calls to ensure the highest level of customer service and integrity. MultiView cannot guarantee a user will click on your advertisement within this targeted online resource. There are a number of factors that drive users to visit an advertisement's website including the look of the ad, the text, the call to action, etc.
Our customer service department is always available to modify/edit/update your online creative to help drive traffic within this targeted online resource. MultiView's ability to drive substantial traffic is evident via outstanding advertiser renewal rates. Many of MultiView's customers are seasoned online advertisers and advertising agencies that have clearly seen the value of MultiView's services.
MultiView, Inc. is accredited by the Better Business Bureau with an A+ rating. MultiView would welcome the opportunity to discuss both your advertisement and your sales experience with you. Please contact MultiView as soon as possible. Thank you.