- Report: #263585
Complaint Review: Murphy's Home Service - Destin Florida
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Murphy's Home Service
618 Sea Oats Dr Destin, 32541 Florida, U.S.A.
Phone:
850-650-1699
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Murphy's Home Service ripoff The owner's son came out to "service" our A/C unit, Unit was working and now is not. They are not taking any responsibility Destin Florida
Our warranty company advised us to call Murphy's, so we did. They came out and told us we needed to have it cleaned. We scheduled a cleaning on a Friday.
That night the unit started to make a loud noise and the noise progressed over the weekend all the way through Monday. We came home from work Monday and the unit was not working at all, it was 92 degrees in our house.
We contacted the company and when they came out they advised that they would not do anything about it because someone had "kicked or pushed" the unit off the palet it was on and the fan was now broke etc. We then had a good friend of ours, who is an engineer, come over and LOOK at it. He said that when it was being cleaned they probably bent the fan which in turn caused it to shake and eventually come off the palet. This would explain the loud noise.
The owner scheduled with us to come out to look at the unit himself. The day of he canceled due to a family emergency but did not have anyone else come out. I decided to call the company myself and attempt to speak with the owner, Andy. The secretary advised me he wasn't in and when I told her who I was she rudely advised that "he will be getting with you guys". I explained to her that if something is not done then we will be going to court over this matter. She loudly yelled "We don't care", I then said, "Yes, I understand this" and at this time she said "whatever" and hung up on me.
Andy, the owner, finally came out and looked at the unit. He explained there was no proof etc so he could not do anything but will not be making us pay for the "services". He did not write up anything at all for proof of him coming out or telling my boyfriend this.
When we were finally out of resources we turned to my boyfriends uncle, who works on a/c units. He found us a new unit and installed it himself. We are now in debt almost $800.00 due to this.
Come to find out the owner and his son were advising something to the effect that the fan wouldn't work etc., this was due to a breaker being off. Now, if this company were professionals and knew what they were doing you would think they would have checked this out.
Kai
Panama City, Florida
U.S.A.
That night the unit started to make a loud noise and the noise progressed over the weekend all the way through Monday. We came home from work Monday and the unit was not working at all, it was 92 degrees in our house.
We contacted the company and when they came out they advised that they would not do anything about it because someone had "kicked or pushed" the unit off the palet it was on and the fan was now broke etc. We then had a good friend of ours, who is an engineer, come over and LOOK at it. He said that when it was being cleaned they probably bent the fan which in turn caused it to shake and eventually come off the palet. This would explain the loud noise.
The owner scheduled with us to come out to look at the unit himself. The day of he canceled due to a family emergency but did not have anyone else come out. I decided to call the company myself and attempt to speak with the owner, Andy. The secretary advised me he wasn't in and when I told her who I was she rudely advised that "he will be getting with you guys". I explained to her that if something is not done then we will be going to court over this matter. She loudly yelled "We don't care", I then said, "Yes, I understand this" and at this time she said "whatever" and hung up on me.
Andy, the owner, finally came out and looked at the unit. He explained there was no proof etc so he could not do anything but will not be making us pay for the "services". He did not write up anything at all for proof of him coming out or telling my boyfriend this.
When we were finally out of resources we turned to my boyfriends uncle, who works on a/c units. He found us a new unit and installed it himself. We are now in debt almost $800.00 due to this.
Come to find out the owner and his son were advising something to the effect that the fan wouldn't work etc., this was due to a breaker being off. Now, if this company were professionals and knew what they were doing you would think they would have checked this out.
Kai
Panama City, Florida
U.S.A.
1 Updates & Rebuttals
Andy Murphy
Destin,Florida,
U.S.A.
Murphy's Home Services, Inc.
#2REBUTTAL Owner of company
Mon, July 30, 2007
We cleaned the air conditioner on Friday. We received a call on Tues stating it wasn't cooling anymore. We responded to the call that day. The technician noted that the unit had been kicked off the pad, the blade broken and the copper kinked. After talking to the Owner I decided to look at it my self and make a decision. Unfortunately I had a family emergency and could not come. We called that morning to let everyone know. I saw no sense in sending another tech to report the same findings you weren't happy with the first time. I came by on Monday just as I had stated. My findings were the same as the technicians. Someone had vandalized the unit. On Friday the day we cleaned the unit your father or father in-law was their along with the owner. He even brought the hose around to us. We cleaned it and left. The story throughout this has changed several times on your behalf. First the owner said the Engineer in fact is not an engineer. In fact has nothing to do with HVAC. The owner agreed that someone would have had to shove it off the pad. The breaker was off while we were their. This we knew, the unit did not need to be run in the condition it was in if you wanted to repair it. I told the owner while I was there that it could be repaired. Blade minimum, maybe motor and the kink in the copper removed. He also said that he had a brother in law in the business that could replace it, and I stated if he could get it at cost and put in free he should do it. I also said I would sell him one at cost. I also said no charge for the cleaning because he was a nice young man that seemed as sincere as I was. I did not ask for the cleaning money because I felt bad for him. This is NOT an admission of guilt! I can put a lien on your property for the money you owe on the cleaning. I also gave the owner another solution of filing a police report and claiming it with his homeowners insurance. As you can tell I was trying to hide nothing but in fact trying to help in any way possible. I was also told no one was home and the neighbors said the unit was extremely noisy. The story has changed again stating now that it didn't cool all week end and on Monday you called, which we have no record of nor does your warranty company. If your unit had in fact been making this loud noise all weekend while you were home why did you continue to run it and not call? The motor is a 1/4 HP 230v 2.0 amp motor that doesn't have the power to move your 200 lb plus condenser off the pad and kink the copper. While at the home I also took pictures of the unit and will be happy to share them. Bottom line is we stand to gain nothing by abusing your unit. You were home while the work was done and you called back 4 days later and this is what was found. My technicians nor I have anything to gain by damaging your equipment. Your AHS policy does not cover abuse therefore we would never be paid by AHS or you for this type of repair. Sincerely, Andy Murphy
