- Report: #174750
Complaint Review: Musicmatch Jukebox (Yahoo) - San Diego Internet
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Author Confirmed
Why?
Musicmatch Jukebox (Yahoo)
16935 West Bernardo Dr. San Diego, 92127 Internet, U.S.A.
Phone:
800-308-4917
Web:
N/A
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Musicmatch Jukebox (Yahoo) Free Trial False Advertising Claim Equals Rip-off San Diego Internet
I would like consumers on the worldwide web to be aware of Yahoo Musicmatch.com and how they operate to get your money.
On December 11, 2005 I decided to participate in a free trial offer granted by this company on the internet. They said that I could sign up for a 7-day free trial offer, and if I cancelled within the 7 days, then I would not be billed. Now I should have seen a red flag here, but to sign up for the "free" offer, I had to give them a credit card number. I gave them the number for my debit visa which is connected to my checking account.
After "getting in" and seeing what they had to offer for music, I decided that the music they had did not meet my interests and decided to cancel. I cancelled based on the instructions given on their website. In fact, I even received a "sorry to see you go", email from them acknowledging my cancellation.
When I signed up, I paid a lifetime membership fee of almost $60. 7 days later, I noticed that my account had been debited. I contacted one of their customer service representatives, and I was informed that they had not intended to debit my account, that my bank had made a mistake by sending them the money, and I would have to take the problem up with my bank.
I contacted my bank, and they said that the money had been legitimately scheduled to be drafted and that the bank could not retrieve it. However, a representative from the bank offered to investigate the situation for me. A couple of days later, I received a letter from my bank telling me that Yahoo Music Match had stated that me not being interested in their music was not a good enough reason for me to cancel. The bank said they could find no evidence of wrong-doing on the part of Yahoo Music Match and that the money would not be refunded.
So what happened to the "free trial" offer? Duh! Consumers beware!
Everett
Richmond, Indiana
U.S.A.
On December 11, 2005 I decided to participate in a free trial offer granted by this company on the internet. They said that I could sign up for a 7-day free trial offer, and if I cancelled within the 7 days, then I would not be billed. Now I should have seen a red flag here, but to sign up for the "free" offer, I had to give them a credit card number. I gave them the number for my debit visa which is connected to my checking account.
After "getting in" and seeing what they had to offer for music, I decided that the music they had did not meet my interests and decided to cancel. I cancelled based on the instructions given on their website. In fact, I even received a "sorry to see you go", email from them acknowledging my cancellation.
When I signed up, I paid a lifetime membership fee of almost $60. 7 days later, I noticed that my account had been debited. I contacted one of their customer service representatives, and I was informed that they had not intended to debit my account, that my bank had made a mistake by sending them the money, and I would have to take the problem up with my bank.
I contacted my bank, and they said that the money had been legitimately scheduled to be drafted and that the bank could not retrieve it. However, a representative from the bank offered to investigate the situation for me. A couple of days later, I received a letter from my bank telling me that Yahoo Music Match had stated that me not being interested in their music was not a good enough reason for me to cancel. The bank said they could find no evidence of wrong-doing on the part of Yahoo Music Match and that the money would not be refunded.
So what happened to the "free trial" offer? Duh! Consumers beware!
Everett
Richmond, Indiana
U.S.A.
