- Report: #1310315
Complaint Review: My Pool Yard - North Hollywood California
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Author Not Confirmed
Why?
My Pool Yard
7224 Atoll Avenue North Hollywood, 91605 California, USA
Phone:
(818) 765-4447
Web:
MyPoolYard.com
Categories:
Business Rating:
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My Pool Yard, aka: Wholesale Pool Mart, Inc. or MyPoolYard.com Buyers Beware: This Company offers NO Customer Service when they ship your item, but it never arrives! North Hollywood California
Buyers Beware... I purchased 4 bottles of Bio-Dex Protect All Supreme. They used the USPS to ship; tracking info shows the package was delivered, but it was not delivered to my address. The day after my package was supposed to have been delivered, I contacted the folks at MyPoolYard.com (aka: Wholesale Pool Mart, Inc.), and for two weeks I was given the run-around by the woman who answered my calls.
I was told they would get in touch with the Postal Service to put a trace on the package, but I have now learned they never contacted the post office. Their attitude seemed to be along the lines of, 'This is not our problem; we shipped it and it's too bad if you never received it'!
A reputable company would have sent another order out to me immediately, in an effort to keep the customer happy and coming back for future purchases, but these people don't seem to understand the concept of good business practices, refusing to acknowledge the lost package and send out a replacement order to me. In fact, the so-called "supervisor", Justin Pime, was incredibly rude to me on the telephone. He refused to put me in touch with his superior, acting out in an unprofessional, childish manner, and even threatening to block my telephone number so I couldn't call back to speak with his supervisor.
