Myself and Martini too, were victims of Cheryl and Carrie Boettger. I must note, I did not buy the puppy from sellers' website listed above. I found her listing when doing a search for a black and white pom, which led me to the classified site TerrificPets.com on 7/7/08. Cheryl called me on the phone same evening after I sent her an email inquiring about the puppy that came up on the large pic on the site. There was no price listed for this one. She said the price was $1000.00 but initially she was asking $1200. My understanding after speaking with Cheryl was that it was up to me if I wanted to register her with akc after asking what apri was opposed to akc. Cheryl explained it was a cheaper and less entailed registry but never said the parents were not akc. I would not pay $1000.00 not knowing if she were purebred. I asked about the shipping and why some other breeders won't ship. She assured me the way she ships is perfectly safe. I asked for more photos of this puppy which Cheryl sent. I asked specifically if the color of the dog was showing true to color in the pics and she said it was. I also asked if the puppy would be ok while I worked as no one would be home with her for about 8 hrs beginning 4 days after I received her. She said she would be fine. I didn't want to use a crate so Cheryl said just get a puppy playpen. I paid by credit card for the puppy. Cheryl explained a personal crisis going on but thought she would ship the following week but no date was set. I had spoke with Cheryl on atleast 2 other occassions via phone. I was told twice the week before the puppy was shipped that she was 12 wks old. One of which was when I spoke with Cheryl and she asked for the credit card info again so she could charge the shipping fee (7/20/08 posted to my credit card). I received an email on 7/11/08 from her or Carrie stating she would be arriving the following Wed. I sent an email stating that was not good and I could not get her until the following Sunday, 7/20/08 and that she should have checked with me before booking. On 7/15/08 I sent an email asking if a new date was set. The response I received said the date was booked and I was told it would be Monday, 7/21/08. I received a phone call Sunday, 7/20/08 from Cheryl telling me she weighed in @ 15oz. and she was a little leary of shipping her but she said she decided before she called me that she would be fine. When my daughter and I went to pick her up at the airport, we found a very scared and sickly looking puppy My daughter and I both expressed to the attendant in the Continental baggage office that she didn't look at all like the puppy I purchased. We figured it was due to the flight. We noticed her food and water didn't look touched as she would not have been able to reach it (it was attached to the front of the crate half way up. I tried to reach Cheryl or Carrie by phone as Cheryl asked when we got home to let them know how the puppy was but received the message that this caller was not accepting calls. I left a voice mail and Carrie called be back about 12:40am 7/22. I had many concerns, one of which, they sent me the wrong dog and that the puppy wouldn't eat. She told me to give her cottage cheese and she liked boiled hamburger. I also expressed my concerns that she had loose stools and dragged her but on the floor. She said her behind was probably irritated and to use vaseline. There was a container of puppy food in the crate that Cheryl said she ate but the puppy would not eat it. I was also told she ate Science diet hard food but as of Oct 2008, she still could not eat any hard food as they were all too large. I have also tried Eukenuba and Iams puppy hard food with no luck. Another phone call which Carrie returned, I explained the same concerns and told her the puppy can not sustain on these choices of food but I know she had to have food. Again, told the same thing with the comment she is a very picky eater. I was not told that previously to purchasing. When I found out the date the puppy would arrive, I made an appointment with my vet for the next day the puppy was to arrive. My vet found atleast a grade II heart murmur and luxating patellas within minutes of examining the puppy. My vet said we will have to see how she is but should not have been sold without disclosing this info. Infact, she should not have been transported via plane. I emailed Cheryl and told her of the health inssues and I requested their vet's info and spoke with Carrie on the phone but she couldn't talk as she was on the highway. I believe on 7/23 or 7/24 I called her back because she didn't return my call like she said she would. I gave her my vet's info. Cheryl's vet, Susan, and my vet, Jennifer Gilbert, Derby Small Clinic spoke. My vet said she believed Susan was sincere and that she stated "we try to check all of them" and if she saw this puppy, she didn't hear a murmur or see any problems with the patellas. I was told by Cheryl their vet and my vet didn't think it was a big deal. Cheryl said that if need be, I was to return this puppy and they would send me another after they resold her as per her 2 yr health guarantee. I did not even see a health guarantee. Cheryl said in the first phone call that she works with the customer to find a solution. She did not tell me to go to her actual website to see the guarantee. Also, there was not well check up vet papers included. Just the airline required proof of no communicable diseases. This doesn't include genetic defects or anything else. I have called Continental and the only requirements they have to have is this paper, the dog has to be atleast 8 wks and a size of crate requirement. In this email, I said I wanted my money back because they didn't send me the puppy in the picture and on top of that she is sick, but they would have to come and get her as she should not be shipped due to her health issues, and that I would not accept another puppy from them. They said they would not give me my money back as it is stated in the contract as such. I did not get the contract/guarantee until I got the puppy. It was attached to her crate. I tried to break this contract less than 48 hrs after receiving the puppy. This is when I decided I was going to try to report her to anyone that would listen as I didn't want this to happen again but I would rest on it for a while as I was not in the right frame of mind as I was angry that anyone could do this. I really do believe the wrong dog was sent, for whatever reason, intentionally or not. I don't believe their vet examined this dog. I understand that the coloring will change but in 2 wks she went from all grey to all cream and red/blonde. I spoke with other breeders and they said it could not happen so drastically in such a short amount of time As a matter of fact, she has not changed at all in coloring since I received her. The next problem was on 7/30/08. The puppy was listless when I came home from work at lunch time. She stood up then laid right back down and didn't look right. I took her to the emergency vet, Orchard Park, NY. I will condense, she was there for 2 1/2 days. Because the vet, Franca Difilippo, thought she had atleast a grade IV heart murmur and in ill condition, she felt atleast a 2 1/2 day stay was necessary as well as an echo. They put in iv's. Her blood sugar was low and on 7/31 and echo was done. I need to express the fact that I was diligent in making sure she ate. At no time did Cheryl or Carrie tell me I had to hand feed her, although I did. By the time I went back to work, Martini was eating fine. She had coccidia, which Cheryl said she was treated for. The findings are pulmonary stenosis moderate to severe. She is a candidate for a balloon angioplasty. I will not do this to her. She is too small and it is most probable a second angioplasty will be needed. If she doesn't have this procedure, symptoms (right heart failure, syncope) or sudden death are most probable within the first few yrs of life. I reported this information to Cheryl and the bottom line solution she offered per her emails is a replacement puppy AND she will let me keep the dog I already have. I offered the following: Refund for vet bills thus far and I will keep her; or 1/2 refund for dog and 1/2 of vet bills incurred as of that date and I will keep her; or Refund for vet & cost of dog and she can come and get her as she can not be shipped. I have since offered to eat the shipping, as I would have paid that anyway but I wanted vet bills, thus far and I would keep her. There is no way she can resell her. I do not trust to get another dog from this person, who now says she never told me she was the breeder. I have found proof she has been listed as a breeder and sometimes breeds with others to sell puppies. I keep telling her that I did not buy this dog from her website as she refers to in emails. I bought her from a classified site she posted so I really thought she was the breeder. Broker? Paperwork received attached to the crate also shows her age to be 12 weeks and weight of 3 lbs. Her other paperwork shows birthdate 5/18/08 and another date of 5/17/08 on the registry application (apri). So she was actually 8 wks the week before she shipped when Cheryl told me she was 12wks. Making her 9 wks when I received her. Also the phone number seller filled out is not even close. The area code is 728 and hers is 308. Continental says she was shipped from Denver CO. Cost for shipping is $195.45 and I was charged $225.00. I really think they shipped the wrong dog to me and someone else got the dog I was supposed to get. Also when Cheryl indicated the night before shipping that the puppy weighed 15 oz, 2 days later, after shipping and not eating and drinking very well, my vet weighed her in at 1 1/4 lbs. She would not have gained weight but rather lost or stayed the same.

I asked about the age discrepancy on a couple emails but Cheryl did not comment on that until one of the last email I sent specifically asking only about the age. She said it may have been a mistake she would have to ask her vet what age she had. I understand if it was an error but I really think they should have reimbursed me and just admit it instead of trying to cover it up as I feel happened. Since reading many negative reports and knowing she changed the name of her business, I believe she knowingly sells sick puppies. If you have info or want to pursue this matter, please do a search for the yorkie talk message board. You can get in touch with me through that site as I can not give you my email through this site. Thanks and I hope this helps anyone deciding on buying for Cheryl or not. She sells these pups from one of her hotels.

Trasee

North Collins, New York

U.S.A.

Click Here to read other Ripoff Reports on My Precious Poms - CB Kennels

19 Updates & Rebuttals

Trasee

North Collins,
New York,
U.S.A.

Cheryl Boettger's Daughter Carrie also sells Poms

Sun, August 30, 2009

I feel the need to let everyone know that Cheryl Boettger's daughter, Carrie has a website of her own on citymax and advertises on multiple sites such as, nextdaypets and terrificpets. She is from Maxwell, NE. So be careful as they both are advertising some of the same dogs. I would have to assume they are coming from the same genetic pool. I want to let everyone know the progress on Cheryl Boettger and the Dept of Agriculture of Nebraska and the investigation. Although the Dept never contacted me, Cheryl is correct. Her paperwork was in order and she passed. Cheryl refers to the investigator by his first name. I wonder about that. I did speak with her vet, Susan. The weight she had on the dog Cheryl had in was about a half of pound difference from the actual weight of Martini. This is suspect. I will be requesting the paperwork directly from Susan, the vet. I will also fax her the info on Martini if she would like. Also, I suggest Cheryl and Carrie both, check out the discription of wolf sable. They are not selling true wolf sable pomeranians. If they are such experts, they really need to get it in check. Anyway, hopefully the class action suit will begin. Anyone interested in giving these ladies their due, please contact this site under class action. Please make sure you have all your paperwork in order. Because I did not do my homework, I was taken. Please don't be sucked in by the cute pics as this may not be the dog you purchased. You may love your new puppy but you may be in for a lot of hurt and your dog may end up suffering. I believe Martini was sent to me for a purpose and I will not let her down. The customers of her hotel should know that she sells these puppies out of her business. Perhaps a picket line is overdue. Anyone interested in a road trip??? I am sure the local news would be interested also, so bring your proof.

Trasee

North Collins,
New York,
U.S.A.

The Investigation Is Not Done Yet

#3Author of original report

Tue, May 12, 2009

I just sent out requested information to the Department of Agriculture. The case is not closed yet. Also, by Cheryl's own admission she sells these dogs out of one of her hotels. The breeders you get your dogs from has not been investigated yet either. I never said Cheryl beat her dogs. Don't put words in my mouth. I am not harrassing anyone. I am stating facts. You have yours and I have mine. Glad your dogs are fine. It doesn't change the fact I have to worry everyday that I will find Martini dead. What kind of torture do you think that is? EVERYDAY I worry if she doesn't greet me at the door when I come home from work. Now you are a psychologist as well as a lawyer? You can determine if someone is imbalanced?? Kudos to you. So I guess your comment was the one good one for the hotel. The one that brings the hotel up to a 2.5 rating? There is always the local media to expose the selling of sick puppies. See you on tv.

Trasee

North Collins,
New York,
U.S.A.

The Investigation Is Not Done Yet

#4Author of original report

Tue, May 12, 2009

Trasee

North Collins,
New York,
U.S.A.

The Investigation Is Not Done Yet

#5Author of original report

Tue, May 12, 2009

Trasee

North Collins,
New York,
U.S.A.

The Investigation Is Not Done Yet

#6Author of original report

Tue, May 12, 2009

Cheryl

North Platte,,
Nebraska,
U.S.A.

Yes I did change my name.

#7REBUTTAL Owner of company

Sun, May 03, 2009

I am still in the State of Nebraska reg. as CB Kennel 0m my license. I changed my name not because I was selling other breeds or to hide from anyone. There is a company that advertises on the internet that sell dog kennels and other supplies. I didn't want associated with them. So I changed my name to go along with my website. It is that simple nothing underminded about it. Yes I have sold a few but a very few Yorkies. The Yorkies I have sold are from the breeder that I bought my Yorkie from. I had people ask me about Yorkies when they called me on my Poms. So again that simple nothing underminded about it either. Also anyone that wants to know Tracey (as I spell it) turned me into the state inspector he was out this last week. I passed without a write up. Not one issue. Couldn't find one thing wrong here at all. Yes he was down in the horrible hole in the ground that happens to be my finished basement where my 2 oldest kids sleep. The lies are the hardest for me to deal with.

Michele

Highlands Ranch,
Colorado,
U.S.A.

I do not want to continue this nonsense, but you appear inaccurate

#8Consumer Comment

Sat, May 02, 2009

You indicated in your latest post that you thought that Cheryl would have "change of heart" and give you your money? Then you go on about only wanting to get a puppy from a shelter or rescue. So many things you say are so incorrect, reveal perhaps a unbalanced character, and your continued "crusade" is in my terms-pure harassment. You are unhappy, you do not agree that you are bound to your contract, and you are positive that Cheryl is a crook who beats her dogs, keeps them in a hole in the basement, and uses a phone from another area and lordy-lives in a motel! I will say for the last time. I HAD a great experience, and I went to her very nice and clean hotel not once but THREE times. The dogs are far from being abused, inbred, or of poor genetic background. One of my females I purchased from her has been shown at 3 AKC and one APRI shows, and did very, very well. Several points towards a championship status. So PLEEZ, just stop. You sound silly, childish, and keep saying such inaccurate things. You did possibly receive a puppy that has a genetic background. It sounds like Cheryl has gone over and beyond to try and make you happy. You seem to want a bunch of money, and your last words were most revealing-I thought after this time and pressure I would get my money. So go on your private crusade, save rescued dogs, and stop buying purebred. Cheryl is NOT a seller of badly cared for dogs. I am so tired of hearing your inaccurate statements, and could not stand by and let you continue such nonsense. I am sure you will fire back with your statements, and I am too busy to reply. Just my simple rebuttal, that your last statement appears to reveal your "plan" to harass Cheryl to the point to get money, and has taken on a kind of unhealthy obession with you. You are wrong about Cheryl and I highly recommend her to anyone to purchase a Pom puppy from. I bought 3, and I am no fool, and saw for MYSELF her place. I do not know Cheryl beyond buying dogs from. I checked her out by local references, my parents live in her area and reviewed her reputation which was excellent, and I went to her VERY NICE CUTE AND CLEAN family hotel where she lives and manages. Get off "oh and she sells them from a motel". Whatever. I need to go on to my life that has more in it then listening to your lies and nonsense. Michele

Trasee

North Collins,
New York,
U.S.A.

Cheryl Boettger My Precious Poms aka CB Kennels

#9Author of original report

Sat, May 02, 2009

El and Walt, I am glad you received a healthy dog. I wish everyone had. Cheryl corrected me and said she is not a breeder as I thought she was too. If she is now a breeder, I would appreciate it if she let's me know that so I have that information. The last I knew, Cheryl is a puppy broker. She sells for the breeders she gets the puppies from. Also, I wanted to add that I did not buy Martini from her home website. I bought her from a ad she had on one of the many puppysites she sells them on. I never saw the contract. Perhaps a contract should be sent via email or postal mail before there is any money changing hands. Any idea why she changed the name of her business and the breed of dog? Are you aware Nebraska had to hire someone just handle all the puppymills in that state? Some brokers get their puppies from these puppymills. They also sell them to pet stores. It is a huge problem all over this country and other countries. It does happen. If this is not the case with Cheryl, and I hope it isn't, I will let that issue rest, but if I find out any of those "breeders" are puppymills, or were, I will expose that and anyone else that is involved. This isn't just about me receiving a sick dog anymore. This is about me trying to do my part to stop these puppymills. In the future, I will only be getting a dog from rescue or ASPCA if I can not check out the surroundings my puppy comes from.

Trasee

North Collins,
New York,
U.S.A.

Cheryl Boettger Still Selling Sick Dogs

#10Author of original report

Fri, May 01, 2009

I have been told by a lawyer here in New York, that when selling across state lines, you file and proceed in this state. I can't comment on the other states. Honestly, the reason for all my negative feedback now rather than sooner is because I really thought Cheryl would have a change of heart and realize I am not making any of this up. It is true that Cheryl never received the echo report because she will only send me another dog. There is no compromising with her. I am not interested in another dog. I don't need another sick puppy. I could not believe that Cheryl was selling a different breed under a different business name. This just confirmed to me that she knowingly sells sick puppies and how awful her basement was just a holding place (per another victim's posting) for all those innocent puppies.

Trasee

North Collins,
New York,
U.S.A.

Cheryl Boettger Still Selling Sick Dogs

#11Author of original report

Fri, May 01, 2009

Trasee

North Collins,
New York,
U.S.A.

Cheryl Boettger Still Selling Sick Dogs

#12Author of original report

Fri, May 01, 2009

Trasee

North Collins,
New York,
U.S.A.

Cheryl Boettger Still Selling Sick Dogs

#13Author of original report

Fri, May 01, 2009

Trasee

North Collins,
New York,
U.S.A.

Cheryl Boettger Still Selling Sick Dogs

#14Author of original report

Fri, May 01, 2009

Heather & The Rat Pack

St Augustine,
Florida,
U.S.A.

Venue

#15Consumer Comment

Sat, April 25, 2009

Just to let you know a lawsuit would have to be brought against a seller in the state in which the seller resides not the other way around. This means you would have to hire an attorney in Nebraska, file in Nebraska and YOU would have to fly to Nebraska. It is you filing an action; therefore, it's up to you to prove your case in a local court where the seller resides.

Trasee

North Collins,
New York,
U.S.A.

I never said I could not pay for vet bills

#16Author of original report

Sat, April 25, 2009

I never told Cheryl or Carrie that I could not afford the vet bills. I have never had to make payments on services due for this dog or any other animal I have had. I feel if you get an animal, you need to be able to take care of it as you would your child. Cheryl told me and Carrie confirmed, Carrie was going to ship Martini. Cheryl said she would be out of town. Yes, her vet did speak to the first vet. My vet never said I was over reacting. She pointed out the fact that I should NOT get another animal from this person. She was disgusted with the fact this woman shipped such a tiny animal for such a distance via cargo. My original vets office never received a fax from Cheryl's vet, to my knowledge. I will check into that. It would make sense to send a copy of the wellness visit since my vet would have immediately called Cheryl's vet while we were still there Martini. My original vet also told me when you breed to downsize or alter a breed, you get issues. Because I feel Martini deserves special attention, I have since changed vets. I DID NOT ask for a echo. The emergency vet said it was necessary to find out the extent of the murmur. How many times do I have to tell this woman that. Why would I put this tiny animal through any of this if it was not necessary. Shame on you if you think I should not care properly for my baby. You are not the victim here, these little puppies are. I wonder why you had to move on to a different breed, not making enough on the last one??? Or did your client's puppymill get closed??? Cheryl will not be the only one investigated as she only gets the puppies when they are ready to sell. It is the breeders that need to be checked on. All of you that have been taken by this woman, please let me know the breeder's name that is on your registry. No matter what the breed, please let me know the names and what the breed. We have 6 years to file. You can also file with your small claims court. New York is $5000.00 max but states can vary. If you file in your city, Cheryl will have to come to your court as she is selling over state lines. Also, make sure you get in touch with John Boucher at Nebraska's Department of Agriculture. Let him know what the complaint is and the breed you received and how much you paid. Don't forget to tell him the name of the breeder on your registry. Also, you can try to contact the breeder but do not harrass. If the breeder is legit, he or she will be more than willing to give you info. Please enter your complaints with the BBB. Even though Cheryl is not a member, you can submit a complaint. Look for CB Kennels or My precious poms. It's a shame too many of the puppy brokers get away with this as nobody complains to the right avenues. I will not go away as I feel a wrong that should be made right.

Heather & The Rat Pack

St Augustine,
Florida,
U.S.A.

My Precious Poms sells QUALITY Pomerianians

#17Consumer Comment

Thu, April 23, 2009

Hello. I will say I'm sorry your Martini was up and dirty like a true Dirty Martini; however, it appears based on your report filed almost 1 year later you failed to do a lot of research. I will first start with my experience with Pomeranians and Carrie. I currently own four (4) Poms. Two were purchased from a local breeder in Florida and after some BAD experiences I decided to go to the internet. It took me over 1 month to narrow down the person I wanted to purchase from and that was Cheryl and Carrie with My Precious Poms. I must say BEFORE I decided to buy my 1st Pom in 2005 I did a LOT of research. As a pet owner it's YOUR responsibility to do research. Poms are unique in that their coloring and markings can and will change. They can change in a matter of a few weeks - especially a sable. My 1st Pom, Sinatra (after Frank Sinatra) was a sable. I bought him all cute and fluffy, tan with black markings 4lbs and now 4 years later I have a 17 lb Pom who is solid orange, has luxating patellas, is food agressive, toy agressive, leash agressive and is 10 lbs heavier than he was suppose to be. My 2nd Pom, Bishop (named after Joey Bishop) is 7.5 lbs, has an open fontanel and luxating patellas. Both dogs were sold to me with only a 72 hour health guarantee. Who is to blame, me I FAILED to research the health conditions known to Poms and failed to research the breeder. Even worse I bought from her twice! Now lets move onto Carrie and Cheryl. My first contact with them was in July 2007, I had been wanting a 3rd solid black pom and after a month of narrowing the field they finally had one for me. I bought Davis (named after Sammy Davis Jr) and he was shipped in the HEAT of the summer to me in Florida. I got him and he smelled like poop, guess what he was 11 weeks old and couldn't hold it during the flight - imagine hat! But better yet Carrie/Cheryl had put frozen ice in his water bowl so it would melt ... that's pretty clever! Guess what else, he didn't eat and had Diarrhea for a few days. He was taken to my vet who said he was 100% healthy. He had diarrhea because he was stressed from being pulled from his litter mates at 11 weeks. He didn't want to eat because he was stressed so I had him on special foods that would entice him to eat. His patellas were good, no open fontanal, no leaky eyes, no heart murmers, he was even up to date on all his shots and wormings. I received all his AKC papers, his health guarnatee, and everything. Davis was a pure joy, WELL socialized, was good on potty training, and to this day (he'll be 2 in May) he's an amazing angel. Last year in May I purchased my 4th Pom. This would be the 2nd time I bought from Cheryl and Carrie. I had been wanting a solid white pom since I already had two oranges and a solid black. Unfortunately they didn't have any and had no pups in the near future. They had a darling tri colored Pom for sale, which is something you don't see on a regular basis in this breed. I fell in love with her. Cheryl and Carrie sent me a large number of photos same as they had done with Davis as I won't buy a dog that will NOT lie on it's back (signs the dog will be calm and submissive). Bacall (named after Lauren BaCall) was shipped to me, geogeous as ever, sweetest disposition, 100% healthy. Now guess what, Carrie and Cheryl failed to tell me she got car sick - hum shame on them. Give me a break. Every dog I've purchased from Cheryl and Carrie has had the most docile disposition, they come well socialized in good health and Cheryl and Carrie return calls and emails unlike most business professionals. They are passionate about what they do and this shows in their business. I have to say something about Martini and her owner. It's very easy to say anything on the net and get it published, but where is the buyers responsibility? Let me point out a few things.. 1) She didn't knwo the difference between AKC and APRI. Perhaps before you want to spend $1000 on a

Cheryl

North Platte,,
Nebraska,
U.S.A.

Please take time to read myside of the story!!

#18REBUTTAL Owner of company

Tue, April 21, 2009

Yes on the evening of 7/708 I did sell Trasee a little sable female. To this day I wish I hadn't picked up the phone it has been a nightmare ever since. I was just getting ready to go see my friend in Arkansas that had terminal lung cancer. She told me she had found me on Terrific Pets and wondered if the puppy was still available. I told her yes. I even decided to sell her for $1000 instead of the $1200 I was asking. Since I was heading out of town I wanted to leave my daughter with as little as possible for her to take care of. I explained what was going on and we agreed to ship the puppy the following week when I would be back!! My ad on Terrific Pets tells people to go to my website to view my contract!! We even went over what I did and didn't cover. She is saying she didn't see it that I don't agree with. She did pay me with her credit card for the puppy but I won't take the shipping since I wasn't shipping the puppy yet. Everything was a go. When I got back I booked the shipping. No I didin't call and asked her a date. I maybe should have but did book the flight for that Wedneday. I emailed and called her. She told me that day didn't work for her. She never once acted like I had done anything to upset her. I told her I would rebook the flight and asked what day. She had wanted Sunday but the flights for Monday where shorter. There was no reason for her to be upset with me on that. With the shipping I forgot to charge her for the shipping. My friend had died that week of cancer and I guess I had alot more on my mind then the shipping. We had gone to the races in Lexington NE and I was just setting in our enclosed trailer when I remember I hadn't collected the shipping. I had her number saved in my cell phone. I remember barely hearing her. I did get the card # and we got off the phone. I didn't call her to tell her I was worried about shipping her or for any reason but collecting the shipping. I didn't tell her a weight I didn't have the puppy's wellness check with me. I told her to please call me when she got the puppy. I have people call me to let me know they got the puppy and that the puppy arrived ok. She says she called and left a message I didn't get it. I remember being upset she hadn't called. I knew the flight arrived late so Carrie called. She did not say she wouldn't eat we told her to make sure she did eat. We told her as we tell everyone to make sure the new puppy eats. If she don't low blood sugar can set in and a puppy can die from that. I told her I had enclosed a container of the wet puppy food she was use to eating. I told her if she gave her trouble eating that I had other things for her to try toget her to eat. She did call us back several occasions asking about what foods to try saying she wasn't eating the best. During this time her vet she normally takes her puppy to supposely found a heart murmer. To be honest I was extremely suprised. The little girl had been to my vet prior to placing her for sale and was 100 percent. She was taken back in the Saturday prior to her being shipped Monday. That visit I have a complete wellness check which has the heart and knees marked as normal. No I didn't ship that with the puppy. The wellness check is something I pay for and I keep in the file for my records. My vet's also keep a copy. My vet and her's talked on the phone. They both came to the agreement that Tracee should just sit back and relax. My vet faxed a copy of the wellness check at that time to her vet. So she has a copy of the wellness check. Both vets knew she had 2 years to see what happened. She was to take the puppy back in at 6 months to see how she was doing. They said we could talk again at that time. I called her and we talked again. I am extremely suprised that Susan (my vet) would miss a heart murmer. She has been a vet in our area for years. She was also voted best vet in North Platte in 2008. So I have all the confidence in her findings. I guess all I can say is she is human and mistakes can happen. I to this day have never seen a vet bill or seen anything from a vet with these findings. I did not leave her hanging I told her we would keep in touch. I was never told about the low blood sugar or the other vet's finding on the little girl for a few weeks. I then got a rude email wanting to know what I was going to do. She wanted a horrible amount of money for vet bills I hadn't okayed. The last time we talked our vets had agreed to wait. Wanting to get this taken care of I told her I would take the puppy back and send her a replacement. I told her I would take this puppy to a different vet if that made her feel better. No tha wasn't an option. The puppy couldn't be shipped back. I then agreed to let her keep the first puppy and sent her a replacement. That wouldn't works. She didn't have money for vet bills. I have relation that live in New York that come back and forth. I told her I would have them come get her and then fly her in a new puppy. She didn't want that. My family agreed to even bring her new puppy to her so it wouldn't have to be shipped. Nothing I said was ok. It was her way or no way. Her way was not possible. I was going way above and beyond what my contract states. Of course with her there where other issues. The coccidiosis which she said the 2nd vet found over 1 week later. I had told her that we give preventative medication 10 days prior to shipping to insure the stress of shipping doesn't trigger anything. That is something I do that my vet recommends. My contract states she was given it also. She then claims she got the wrong puppy. As I explained to her even when we talked on the phone sables are hard toget accurate pictures of. I have found that sables can look different colors with different color backgrounds. So I take pictures on the white bathroom floor, then with blue backgrounds and even purple. I do alot of different settings with differents colors. Some of them look like they have blue eyes. So pictures are so hard toget right. She did ask me about the coloring and I explained it to her just as I have you. When she was so upset about the puppies colors I also called breeders that have breed Poms for years. They said they have had similar issues. Also the 2 weeks though not alot of time their color changes some. Anyone that knows about Poms realize that Poms loss the baby hair and there is no guarantee what the adult hair color will be. I have been really suprised. I also believe that this is just something else for her toget upset about. But again I agreed to a replacement puppy that should take care of this issue also. Of course all the other issues!! Never once did I lead her to believe this puppy or th parents where AKC reg. She was told the puppy was APRI reg. I did tell her the paperwork was easier and I got the paperwork back alot faster with APRI reg. It is also cheaper to reg. the puppies with them. I though have both AKC and APRI reg. puppies here. I don't believe that a puppy being AKC makes them a better puppy then one that is reg. APRI. So that puppy being APRI does not make her one bit less purebred. If she looks at the paperwork she can send in for a pedigree that goes back several generations. This is just something else for her to complain about. Then the puppy not being able to reach the food and water bowls in her crate. All a person has to do is go to Walmart to see that isn't the truth. I ship in the small kennels. I attached tupperware bowls with food and frozen water with ziplock to the door. I have shipped puppies for around 6 possibly 7 years. This is the first I have had someone say their puppy could not reach the bowls. That is simply not possible. I hope after reading both of our sides you can come to your own conclusion. There was simply no way to make her happy. I still would be more then happy togive her a replacement puppy. I have said this for months. If anyone wants to talk to my vets or have any concerns about buying puppies from me please call. I have references. You can talk to other breeders that know me personally. I hope that this little puppy gets well and lives a long happy life. Thanks for taking the time to ready my response Cheryl Cheryl

El And Walt

Anthem,
Arizona,
U.S.A.

My Precious Poms A great breeder to purchase a healthy pomeranian from, No regrets!

#19Consumer Comment

Mon, April 20, 2009

Dear Trasee, First, let me start by saying I am sorry your puppy is sick. Secondly, I have owned poms in the past and I purchased two poms this April from Cheryl and Carrie, and what she and her daughter Carrie represented to me as the puppies I wanted were ..........exactly what I received. Two healthy happy pups that had their vet check papers included. Poms regularly rub their bottoms across the lawn after having a poop. My poms are small like yours ..1lb.7oz. and 2lbs.10oz. and if they choose not to eat their dry puppy eukanuba , mine our always supplemented with canned puppy chicken and rice ground eukanuba and they love that! Miniature breeds can be a challenge with house breaking, stomach upsets, I believe much more than a larger breed of dog. You just have to be alert for anything with them. Watching their food and water intake and of course their elimination i.e. any diarrhea or constipation, concentrated urine or the opposite, urinating too much. It is like taking care of an infant. Because you and I chose small pups they can dehydrate faster and are more sensitive to just about everything. However they are easy to crate when not home or utilizing a puppy playpen is good choice as well. Carrie was careful enough to tell me to pick a flight day that I can stick with because once booked it cannot be changed. My pups arrived messy because they are little and cannot be expected to hold their bladder and bowels for that long of a flight and besides their flight was delayed an hour due to pilot delays. Their dishes were as yours were, 1/2 way up the door and easily reachable for a 1lb. puppy. Their gaurantee has been posted on their website prior to purchase and does not discuss return of money due to vet bills or dissatisfaction with a puppy received ,only replacement of a puppy per the gaurantee. It sounds like they have tried to rectify all your requests per the agreement they had set forth. Cheryl is a breeder, as well as is the person that owns the opposite gender pom that Cheryl is breeding with. I'm not sure you understand the breeding world; and I am not a breeder. I have bought puppies in the past from breeders who were not as helpful. Cheryl and Carrie have always answered my phone calls or e-mails promptly. They have always told me exactly what to expect from their specific eating habits all the way down to the personalities of my pups. And they were right on! They would not know their quirks if they were not right underfoot at the the hotel with them. I find that great! They are keeping them well socialized with everyone from the beginning so they can to turn out the best pups possible. I don't think you would be dissappointed accepting their offer of another pup. And personally I would keep Martini because it sounds like he has a good home and the two of you are already bonding. The heart murmur could be a fluke and not genetic and I'm sure Cheryl and Carrie will check all the pups to make sure they are okay now that they have heard about Martini. God Bless . El and Walt

Michele

Highlands Ranch,
Colorado,
U.S.A.

What do you mean still selling sick puppies? You are telling an 08 tale.

#20Consumer Comment

Mon, April 20, 2009

Listen, I and various other purchases of Cheryl's puppies responded to your complaint. You are talking about 08 issues. And then you say you want half of your money back or this or that. You have a contract like we all had. You return the puppy and a replacement puppy will be sent. Why are you so stuck on vengance and keep telling the story over and over? I am sorry you had issues with your puppy, you appear to have recourse under the contract, but you want to make your "own" law. You want all your vet bills paid, keep the puppy, etc. etc. Then you appear to act supper childish and say....and she sells then from a motel! So what! She doesn't rent a room, she owns it. I went there on 3 occasions to purchase a puppy. It is a family owned motel, and is very cute and clean. Please, work with Cheryl and not demand things that are not in your contract, and take a deep breath, and get on with your life. Sadly, some puppies no matter what will have a genetic defect, and that is in the contract and you can receive a replacement puppy. I have purchased 3 puppies in the last 8 months from Cheryl. They are happy, healthy, and I am one of several satisfied customers. I get so frustrated as a lawyer seeing people complain when they do even try and resolve it based upon the law, and because they want more then a contract or the law allows-they file a complaint. Michele

Reports & Rebuttal

Complaint Review: My Precious Poms - CB Kennels - North Platte Nebraska

My Precious Poms - CB Kennels Cheryl Boettger Still Selling Sick Puppies North Platte Nebraska

*Consumer Comment: What do you mean still selling sick puppies? You are telling an 08 tale.

*Consumer Comment: My Precious Poms A great breeder to purchase a healthy pomeranian from, No regrets!

*REBUTTAL Owner of company: Please take time to read myside of the story!!

*Consumer Comment: **** My Precious Poms sells QUALITY Pomerianians ****

*Author of original report: I never said I could not pay for vet bills

*Consumer Comment: Venue

*Author of original report: Cheryl Boettger Still Selling Sick Dogs

*Author of original report: Cheryl Boettger Still Selling Sick Dogs

*Author of original report: Cheryl Boettger Still Selling Sick Dogs

*Author of original report: Cheryl Boettger Still Selling Sick Dogs

*Author of original report: Cheryl Boettger Still Selling Sick Dogs

*Author of original report: Cheryl Boettger My Precious Poms aka CB Kennels

*Consumer Comment: I do not want to continue this nonsense, but you appear inaccurate

*REBUTTAL Owner of company: Yes I did change my name.

* : Cheryl Boettger's Daughter Carrie also sells Poms

*Author of original report: The Investigation Is Not Done Yet

*Author of original report: The Investigation Is Not Done Yet

*Author of original report: The Investigation Is Not Done Yet

*Author of original report: The Investigation Is Not Done Yet

19 Updates & Rebuttals

Cheryl Boettger's Daughter Carrie also sells Poms

The Investigation Is Not Done Yet

The Investigation Is Not Done Yet

The Investigation Is Not Done Yet

The Investigation Is Not Done Yet

Yes I did change my name.

I do not want to continue this nonsense, but you appear inaccurate

Cheryl Boettger My Precious Poms aka CB Kennels

Cheryl Boettger Still Selling Sick Dogs

Cheryl Boettger Still Selling Sick Dogs

Cheryl Boettger Still Selling Sick Dogs

Cheryl Boettger Still Selling Sick Dogs

Cheryl Boettger Still Selling Sick Dogs

Venue

I never said I could not pay for vet bills

**** My Precious Poms sells QUALITY Pomerianians ****

Please take time to read myside of the story!!

My Precious Poms A great breeder to purchase a healthy pomeranian from, No regrets!

What do you mean still selling sick puppies? You are telling an 08 tale.

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*Consumer Comment: My Precious Poms sells QUALITY Pomerianians

My Precious Poms sells QUALITY Pomerianians